Jack's Service Garage

  • 3.4 of 5 stars
3 reviews

1027 Summit Ave, Jersey City, NJ 07307-3520, us

(201) 656-3321


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Specializes in Brakes and Mufflers
Specializes in Radiator work
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 15, 2005
Jack sold a van to my husband for his use at work. The van had a major engine problem, which he repaired... but the old van developed several (expensive) related problems, which Jack fixed gratis. We had been loyal customers for a long time, and Jack felt personally responsible for problems with the vehicle, since he had sold it to us in the first place. He didn't have to go that extra mile, but he did. The shop is clean and friendly, and I wish I could find someone in my new town that I could rely on as comfortably.
Feb 17, 2011
Previously known as Jack's Radiator Service, also previously J&S Gulf of Hoboken. (Several years ago, John and Serge of J&S Gulf in Hoboken had their land sold out from underneath them - not all that surprising in Hoboken - and moved to / bought the current Jersey City location.) I started as a Hoboken customer. Their new location is not nearly as convenient, but it is absolutely worth the extra travel time. They are extremely competent. They provide good, clear written diagnoses and estimates - I've been a customer long enough that I leave the car and they call me with the diagnosis and estimate, rather than waiting for the written version - you do as you see fit. They get the job done on time and within estimate; the one time there was an upward revision in the estimate, they called to let me know, and even apologized for the oversight. They are great about explaining as much (or as little) as the customer likes. I like lots of information, and they are unusually patient with people like me. I believe they service all makes and models, and they use high quality parts. On the very rare occasion that a part fails, or they make a mistake, they do take care of it without a problem. They also don't suggest unnecessary repairs. They'll do a great job of evaluating a used car you are thinking of buying, for a reasonable cost. They are great for routine maintenance also, and they offer both regular and synthetic lubricants - ask them. (I think they are reluctant to suggest a more expensive option, such as synthetic oil, unless asked.) They are not the least expensive, nor the most expensive, but very fairly priced for the superior level of service and quality. Very importantly, in those areas where they are not expert - such as frame welding, should you have the misfortune to need that - they will say so, and steer you in the right direction to get that work done.
Aug 07, 2013
  • Carrito
They identified the problem with my dad's car immediately. The solution was offered right after. The price was over the roof, both for parts and labor. By the time I got home and asked for a second opinion (within 15 minutes), if I had cancelled the labor they would charge me $150. Googled the parts, and they are half the price they charged me for them. When I asked about why the parts are so expensive, the response was that "they are all new." However, they would not offer a receipt for new parts bought (other than general shop invoice), and the belts came without warranty because "rubber wears out and can snap at any moment." Yet, supposedly, the belts are new. If the old ones did not snap in the twelve years the car has, I do not understand why it is so hard to give a warranty for ones that were just put in for at least a year. They do not offer written warranty on the labor either. Let's see how the car makes out after this. It already is making a funny noise it did not have before. Maybe it's just wearing in. I guess we'll find out when my dad checks it out in a couple of weeks. They were very respectful and nice, but not worth the extra money, I think.

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