Cruiser Parts LLC

  • 1.4 of 5 stars
1 reviews

12 Land Cruiser Drive, Sullivan, NH 03445, us



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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 23, 2014
  • wv
Cruiser Parts ships new used and rebuilt Toyota Landcruiser parts. They do not do work on vehicles as far as I know. I bought a used engine from them, which had a bad wrist pin and connecting rod which began banging soon after installation. To their credit, they shipped another used engine at their cost, but I was out two removal and replacement costs. 10,000 miles later I put a freshly rebuilt engine in the car from another source and offered Cruiser Parts their engine back. They asked that I help arrange shipping and offered me a mere $125 credit against future purchases. I found this odd that they thought their engine was worth so little. Their manner was arrogant, and I wondered if they had changed ownership, but thought little more about it. Later, when buying miscellaneous parts to complete the new engine installation and other bits, they sent a badly worn, used heat shield that did not resemble the picture on their web site in either its condition or configuration. It was torn, misshapen and filthy while the photo on their site of what I ordered was bright shiny, clean and undented. I then sourced this from another supplier and Cruiser Parts hassled me about restocking fees after sending a bait and switch, different part! They then balked at honoring a $200 core charge for a manifold, claiming that VISA would not allow a credit after 90 days. I had paid with PayPal. They then claimed I had agreed to a 90 day turn around. Try as I might to find their time limit, I discovered that it was not on their website where you could see it ahead of time, but printed on the invoice they only send after the purchase was made. They had never supplied that invoice until I sought my $200. The customer service rep spent much of his energy pointing fingers at his own bosses, saying it was their fault not his. Only after threatening them with the Better Business Bureau, (during a nasty phone call with the customer service rep hollering at me) did they refund most, but not all of the $200. Because I'm slow to get a clue, I gave them once last try on a small purchase - a gear shift knob. The picture on their site of what I bought was a simple round black metal spherical knob, what they sent was a molded plastic sort of modified modern pistol grip looking thing that did not resemble what I ordered nor did it fit with the appearance of my oder car. They replaced that knob and sent another that looked like what I ordered, but it too was the wrong part. It did not fit the OEM gear lever threads. Even they acted astonished that they could not get it right on two tries, but they refused to pay for half of the shipping back and forth. So, I lost big on having to pay for two engine swaps instead of one. That's kind of the chance one takes. But, their "blame the customer" approach to all the little mistakes they have made since leads me to believe that they are some perfect blend of disorganized, dishonest and certainly cranky. I learned to avoid major purchases from them, and now know not to bother with small ones either. That they so easily change their stories when asked to do the right thing is odd when at the bottom of their website they print a daily excerpt from the Bible. Shame on them.

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Geocoding courtesy of USC Spatial Sciences Institute