A&A Auto Repair, Inc.

Well, this is an unusual comment for the Mechan-X files. I'm actually the Senior Web Lackey for Car Talk, and I've been taking my car to A&A for 10 years now, with excellent results. They're great guys, and exceptionally fair. One of the most important criteria that Tom and Ray use, however, is how a shop responds after a bad screw up-- a shop's behavior at that time can be very telling regarding their approach to customers and repairs. Well, as happens from time to time at any shop, A&A made a rather serious mistake on a repair of my car. The results could have been disasterous. Be in business long enough, though, and thats inevitable. (Just ask Tom or Ray-- they have plenty of stories of cars falling off lifts, etc. etc) The important point, however, is that when I told A&A, they were immediately apologetic and offered to reimburse the subsequent repair cost, no questions asked. That's great service. Everyone makes mistakes. What's important is what you do after that happens. A&A scores big in that department, and they've made a customer for life out of me. Doug Mayer Senior Web Lackey Car Talk Plaza (and Randolph NH)

I moved to Gorham two years ago, with a 13-yr-old Honda Accord (1993) that I had owned for only 6 months. I asked around among colleagues for a reliable auto service place, and almost everyone recommended A&A and said they took their cars to A&A themselves. In my experience, Brad and Alan have been unfailingly competent, fair, and timely, with very reasonable prices. When I spun out on an icy/slushy interstate highway one winter day, and hobbled home at 40 mph with significant vibration all the way, I told A&A that I thought the wheels were probably out of balance, and I left the car with them. When I went back to get it later, they told me that nothing serious had happened, that the wheels were still well balanced, and that the only problem was that my rear wheels were full of mud from where I skidded off the road. The car is now 15+ years old and has over 181K miles on it, and still going strong, getting good mileage, and cranking every morning without fail, thanks to A&A.

I am reviewer #119563, 2008, and I need to tell you that the guys at A&A not only *told* me that my tires were not damaged or unbalanced, they also *cleaned* all the mud off the tires for a very minor fee.

My parents have taken their cars to A & A forever . . . my husband's parents have taken their cars to A & A forever . . . my husband and I took our cars to A & A until we moved out of state. We always received top-notch service, good prices and most importantly, honesty. I wish A & A would decide to relocate to where we are now!!