Subaru's R Us
372 Buckeye Access Road, Swannanoa, NC 28778, us
(828) 669-1040
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About this shop
- Hours
- Specialties
- Specialities:
- Loaners
- No
- Notes
Score card
| They are always honest | 3.0/5 |
| They are competent | 4.5/5 |
| Their repair price is reasonable | 3.0/5 |
| They complete the work in a timely manner | 4.5/5 |
| They respond well when they screw something up | 2.0/5 |
| They take the time to explain the problems and necessary repairs | 4.0/5 |
| They treat male and female customers in the same manner | 5.0/5 |
| They are always honest | 3.0/5 |
| I would use this mechanic again | 1.0/5 |
| I would recommend this mechanic to others | 2.0/5 |
| They fix the problem the first time | 4.5/5 |
| The shop is located in a safe neighborhood | 4.0/5 |
| The hours of operation are convenient for customers | 4.5/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 2.0/5 |
Reviews
Dec 08, 2008
My daughter, on a very tight budget, has gone to this repair
shop several times. They have consistently treated her with
respect, answered all her questions with, as far as I can
tell (here in Michigan) excellent advice. They have gone
out of their way to be helpful to her, and seem to have been
careful about explaining what does, and equally importantly
does NOT, need immediate attention. I'm impressed.
Jul 05, 2015
- Ncmtnman
The Good, The Bad and The Ugly
First the Good. The owner was friendly and the repairs (a break job) were done competently.
The Bad. The cost of the repair was $100 over the quoted cost (30% higher) with no explanation for the additional costs. I was called by a mechanic who gave me the cost of the repair and who said the owner was not available to explain why. The mechanic gave me the "I just work here" explanation, but promised that the owner would call me to discuss my concerns.
The Ugly. I never received the promised call.
Bottom Line While Subarus R Us did the required repairs, the charges were considerably higher than estimated with no explanation given or requested follow-up. I will not use the again.
Geocoding courtesy of USC Spatial Sciences Institute