Wasp Automotive

  • 4.5 of 5 stars
77 reviews

4906 Meadow Dr, Durham, NC 27713, us

(919) 572-2886

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.9/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.8/5
I would use this mechanic again
3.4/5
I would recommend this mechanic to others
3.4/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Apr 12, 2011
I have had other mechanics, but WASP is the best--they are true mechanics. They serviced my 1997 Subaru (for a problem with the rear differential) and their fix cost $900 less than what I was quoted at a competing place. They simply disabled the all-wheel drive (don't need it, don't like it North Carolina), and I was good to go. They worked on my 1998 Camry and did a great job analyzing the problem--turned out I needed a software upgrade! They sent me to the dealer and did not charge me a cent. I take my cars there when others get stumped, and Pete, Wayne and Pablo are great.
Jul 20, 2011
  • N/A
We feel very comfortable with the location and the service we get at Wasp. We'll keep going there!
Jan 11, 2012
  • riverben5
I've been to see Galen and Pete at WASP multiple times (some regular oil changes, one 90k service, one brake issue and one A/C issue) and have been very pleased each time. They are fully competent, incredibly nice and helpful and have treated me with respect every time. They are accommodating, reasonably priced, honest and a pleasure to work with. Highly recommended.
Sep 01, 2012
  • CrazyFoxofCary
These guys are AWESOME... I have taken my Hondas and Mazdas there and they fix it right the first time. They are also decent in that they will not fix things that don't need fixing for the sake of making a buck. Example - They told me the brakes are wearing but hold off another 10K miles or so to get full use of the pads. They have given me advice on what cars to buy and what to avoid. Definitely will continue using these folks
Mar 16, 2014
  • Bill Phillips
Wasp Automotive kept my son's first car, a used Subaru, alive for about five years. Very easy to walk into shop area and talk to mechanic while he was working on car. He would stop and explain anything that was asked. My son gave this car five years of hard driving, and when it finally blew a head gasket, (at about 250,000) Wasp let us park it in their lot till we sold it for scrap. These folks are legendary for trusted and competent service on Japanese cars (they do not service U.S. made.) Cost is about the same as any professional garage, but you generally feel like you got what you paid for.
May 18, 2016
  • bullfrog
In short: exaggerated diagnoses, sloppy work, sky-high labor costs. Longer story: Came in for an axel replacement that I knew I needed (due to torn cv boot). Also asked them to check out the rest of the car. The axel replacement came to $350, where in the recent past I paid $200-250 elsewhere for same job (this car goes through cv boots regularly). At pickup I learned that they charge for a check-out, which they hadn't told me about. A good shop wouldn't charge for an inspection, especially when the car is already in for other work. The inspection revealed, according to Pablo the mechanic, that my rear brake shoes were worn away to "nothing" and this was a "safety problem." Cost to repair: $220. I declined their offer to do the brakes and when I went to look at them myself, I found that the brake shoes still at least 2 mm left at their thinnest point. Rear brake shoes wear very slowly, so the correct advice is to check again in 6 months--certainly not a safety issue. Given parts costs for the axel and brake shoes, it seems Wasp charges around $200/hr in labor. Finally, when I brought the car home I immediately noticed a bolt sticking out of the timing belt cover--like a sore thumb. The technician had inspected the belt but didn't bother to reinstall all the bolts or even eyeball his work. I don't understand where this place gets its customer loyalty, and I'm never going back.
Feb 22, 2020
  • Syccamore
Horrible experience. Simple job, replace oil pressure sensor and oil change. They overfilled the oil by 1QT because I brought in a large 5QT bottle (didn't check dipstick) then refused to remove the excess which caused low oil pressure to activate the engine warning light (they suggested a $200 diagnostic that was unnecessary). I ended up having to do it myself. Gave me terrible advice to switch from synthetic to conventional oil saying it would help but it doesn't. Didn't advise me to try higher viscosity oil (5w30 to 10w30) to help worn engine bearings causing low oil pressure which works. Said to just drive it til it dies which probably wouldn't have been long if I had left the overfilled oil in there to block the oil pump. Give me a break. Very dissappointed. Overcharged to change the oil pressure sensor. Not trustworthy.

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute