Wasp Automotive

  • 4.5 of 5 stars
77 reviews

4906 Meadow Dr, Durham, NC 27713, us

(919) 572-2886

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.9/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.8/5
I would use this mechanic again
3.4/5
I would recommend this mechanic to others
3.4/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Aug 30, 2005
I was looking for someone to fix my Toyota. After going to the dealer several times without results. I went on this web site and found Wasp Motors. I am a woman, but they listened to what I had to say and knew what the problem was before they even looked at the car. Lindsey takes such good care of my car. The car is fixed in a timely manner and fixed right. I will buy another Toyota just so he will be the mechanic.
Sep 19, 2005
These guys are great! I don't experience that feeling of dread I used to have when I'd take my car in for work. Mainly they've done routine work on my car but they always explain to me what needs to be done and why - even show me the worn out parts. They've also helped me avoid costly repairs. The experience that sold me on them was when my Honda needed a new transmission. We bought it used with an extended warranty. I had suspected there may be a problem and had asked a dealer to take a look at it on a couple of occasions while it was still under waranty. Needless to say the waranty ran out and the problem was still happening. I called Pete Pettay and described the problem. Over the phone - without looking at the car- he informed me I needed a new transmission. I told him about my previous experiences. He gave me a pep talk and some courage to call Honda and convince them they needed to replace the transmission and that it should be covered by my now expired warranty. As a person who knows little about cars I am at the mercy of the expert to tell me what's up and what I should do. I was so impressed with his honesty. This repair would have cost me big bucks and his advice basically meant I had to take my business to the nearest Honda dealer for this one. Since then I have always taken my car to them and tell anyone who will listen how great they are. They are all friendly and knowledgeable. Oh yeah, in addition to all this, I love the waiting room at the garage. It is clean and comfortable. There are bevarages and a computer to use as well as reading materials. And as a mom who has to tow arround a 19 month old baby I appreciate the kids table with crayons and coloring books. It is a very welcoming space.
Nov 25, 2005
This is by far the best auto mechanic business I have ever used. Pablo, my personal mechanic, is quick, competent, friendly, respectful. When I first brought my car in, I know he saved me more than a $1000 in unneeded repairs recommended by another mechanic. These guys go out of their way to provide excellent customer service in every way. It's even a pleasure to spend time in their comfortable waiting room. I recommend Wasp to everyone.
Mar 13, 2006
WASP Automotive has the coolest waiting room of any mechanic's shop that I've ever been in. Their mechanics are the best.
Apr 18, 2006
This is the first shop I have ever been to that didn't try to bilk me out of an extraordinary amount of money for brake work. When I took my Honda in for its 90,000 mile service (it's good to own a Honda) the only thing they found wrong was that I needed new front brake pads. Here it comes, I thought, the pitch for new rotors, maybe even a new master cylinder...instead, they only mentioned the pads, and even showed me the old brake pads when I came to pick up the car!! From that point on I was sold. I will not take my car to any other mechanic.
Aug 14, 2006
Pete should write a book called the "Zen of Auto Repair" - he really has it right. The waiting area is nicer than my doctor's office and the landscaping is great. Work has always been clearly outlined on an as-needed basis. The prices have always been fair and clearly explained. I wish they would fix my American made mini-van too!!!
Dec 28, 2006
Until this Honda, I have always owned American made cars. The experiences that I have had with the people at Wasp Automotive have been so good that I will consider Japanese makes more seriously for my next purchase, just so I can continue to use them.
May 05, 2007
This is an amazing place! We lucked onto it almost 14 years ago when we asked around for a good place to get our aging Toyota Tercels serviced. Every single one of these guys is a superb mechanic. Each is honest, hardworking, and really cares about providing THE best service imaginable. As others have mentioned, the waiting room is a pleasure, complete with fair trade coffee and herbal teas -- and with no TV squawking in the background, it's actually possible to get some work done using their wifi network. When we bought a new Nissan a year or two ago, we were appalled to find that they don't service that brand -- we would never have bought it had we known -- but at least we can still get our ancient (1986) Tercel serviced there and our Subaru. I can guarantee that the next time we buy a car it will be a brand that they work on. Yes, they're that good!
Nov 18, 2009
I can't recommend them highly enough. Very nice, very knowledgeable, very honest. Will tell you if something doesn't need to be done. Great work done. Transportation provided. Very clean shop, waiting room is very nice.
Nov 18, 2009
I found Wasp automotive on this site a couple of years ago, and have never looked back. By leaps and bounds the best group of mechanics I've ever been to. They wrote the book on honesty and NEVER do anything without your prior consent. This on top of the fact that their waiting room (complete with wireless internet and gourmet fair trade coffee) is nicer even than the one at the Porsche/BMW/Subaru dealer. You could also sit outside on their porch in a comfy chair on a nice day and enjoy the landscaped greenery.

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