Northgate Express & Auto Service

5.0 of 5 stars

3 reviews

1130 W Club Blvd, Durham, NC 27701, us

(919) 286-0613

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About this shop

Hours
Specialties
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	5.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.7/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	5.0/5

Very fortunate to have Northgate Express very close. Tommy is a great guy to work with, very knowledgible. He takes the time to explain the problem is and how they would correct it. The charges were always very reasonable. It he feels that they can't do job, he will tell you and then recommend mechanics and shops who can do the job. Their recommendations have always been on the money; the guys were competent, honest, and did great work. The are located immediately adjacent to Northgate Mall so no need to sit around the waiting room. Five stars to these guys

Mar 05, 2009

I have been going to Northgate Express since day one and have got to say the guys there-Tommy, Chuck, Mike and all the others are the greatest anywhere! They treat everyone with respect and honesty even us females. When I had problems with my 2002 Malibu they checked it out and told me what needed to be done and how much it would cost. I could not afford it at the time so they kept an eye on it and nursed it along until I could get it fixed. During the time I became quite hyper about being able to get from point a to point b, but Tommy would reassure me. He must be the most patient man around. I got it fixed and no more problems except my hyper. Thanks guys,love ya!

Dec 29, 2004

Tommy and Chuck, along with 4 others have been working in this location for almost 100 years. They are first-rate. If they can't do a repair (e.g., transmission overhaul, front-end alignment) they will recommend a garage they have confidence in. Very friendly, legit people. Also sell some of the cheapest Shell gas around. Right next to Northgate shopping center, so you can work the mall during a repair if you choose.

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