Wickens Automotive

  • 4.6 of 5 stars
15 reviews

3645 Poplar Tent Road, Concord, NC 28027-5534, us

(704) 788-8797


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
May 17, 1999
I've been using Brian for about 8 to 10 years for repairs on my fleet of vehicles. He's worked on my '72 Nova, 87, 89, & 91 Jeeps, 87 Pace Arrow motor home (454 Chevy), '70 F100, 90 Probe, and the list goes on and on. Although he is a transplanted Yankee, he's proven to be honest, hard working and inteligent. (He must be a freak of nature.) On several occasions he stayed late at his shop in order to complete a job for me, which he promissed. He never seems to be too busy to explain in detail the work to be performed. I'd recommend him to my mother but I'm afraid that as soon as she heard his Yankee accent she'd probably beat the crap out of him.
Jan 02, 2002
Finding Wickens was a total joy, since the nearest Subaru dealer is an hour away in Charlotte. Our overall experience with auto dealers regarding service is not great, so we have always tried to find an honest, competent repair shop outside the dealer group. Wickens is just such a shop. The mechanics are competent and we have found everyone on the staff to be unfailingly plesant.
Apr 12, 2002
Being a transplanted Yankee myself, I was thrilled to find a qualified business owner who takes pride in his team and offers qualilty repairs. If only I could get Brian to offer dental and haircut services all the things that a newcomer could need would be covered!
Nov 07, 2011
Jan 19, 2009
I really respect the way the Wickens do business. I am a full time student and a single mom with two kids. Money is very tight for me because I only work part-time. I was so grateful and amazed when they worked on my car for free and sometimes for very reasonable costs. They also sometimes take me home and pick me up when I cannot get a ride. I think of them as family and I will always do business with them. I wish all businesses could operate as the Wickens. I pray that God continue to Bless them. I have never been this satisfied with customer service in a long time, especially when it comes to reparing my car. They are exceptionally awesome, sending me reminders of oil change, inspection, etc. I trust them a 100%.
Jun 07, 2005
This car is owned by an 83yr old grandmother and is driven very little. She just wanted the brakes fixed and thats what they did. They also let us know that someday the CV joints would need work and the wipers needed replacement.
Nov 07, 2011
Jan 11, 2009
I read about Wicken's Automotive here on The Mechanics Files and chose to use them because of the good things said about them. After my experience with them I'd have to agree with everything said about these guys. Great work, my car drives a ton better then before. Also I needed my car quickly to start my new job, and despite a litany of problems they had it ready in a couple of days. I enjoyed their work and the family atmosphere they had. Definitely use Wicken's Automotive for your car troubles.
Jan 18, 2009
Great bunch of guys at Wickens and some of the most knowledgeable in the business. I was looking to buy a used car and these guys have saved me from some lemons. They know their stuff and nothing gets past them! Granted they may charge a little more than your around the corner oil change place, but overall its well worth it just for the service and honesty they provide... in the long run you'll save money. I live about 45min away from Wickens and there are probably 100 shops between me and them, but if I need repairs they are the only place I go to and trust 100%

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