Cox Toyota
2475 N. Church Street, Burlington, NC 27217, us
(336) 226-6361
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About this shop
- Hours
- Specialties
- Reminds you when routine maintenance is neededHas ASE certified mechanicsGuarantees all work for at least 1 month or 1000 miles
- Loaners
- No
- Notes
Score card
| They are always honest | 4.0/5 |
| They are competent | 4.0/5 |
| Their repair price is reasonable | 3.8/5 |
| They complete the work in a timely manner | 4.0/5 |
| They respond well when they screw something up | 3.7/5 |
| They take the time to explain the problems and necessary repairs | 4.0/5 |
| They treat male and female customers in the same manner | 3.7/5 |
| They are always honest | 4.0/5 |
| I would use this mechanic again | 1.0/5 |
| I would recommend this mechanic to others | 1.0/5 |
| They fix the problem the first time | 4.0/5 |
| The shop is located in a safe neighborhood | 3.8/5 |
| The hours of operation are convenient for customers | 4.3/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.0/5 |
Reviews
Feb 17, 2007
IN a time of slack dealership, Cox Toyota is a beam of
bight light ! I didnt buy my cars from them ( due to a
move ), but, they have always treated me like one of the
family - Super nice , honest folks - Id highly recomend
them to anyone !
Feb 19, 2008
great shop, really nice folks, can proudly reccomend to
anyone.
Feb 19, 2008
They are extremely up front and informative about what is
wrong with the car and what options you have to address it,
including what will happen if you do nothing. Their best
service person is Peggy Young who is extremely knowledgeable
and very good at explaining the technical details of what
needs to be done. Their entire service staff is wonderful.
Their repair prices are very reasonable and their are
completely honest. They are the best service department and
car dealership I have ever had experience with, over 40
years. I go there (25 miles away) instead of a nearer
mechanic because they are so good.
Mar 28, 2013
- Parts Man
My vehicle was due for the 90K service, timing belt and water pump replacement and an oil change. After the oil change the service adviser told me that I had a very bad oil leak at the main bearing seal and had a leak from the water pump at a cost of $2100. I had to go out of town the next day and I told them that I will wait until I came back. I did not lose any coolant or oil which I check weekly. On my return to the area, I happened to go to an independent garage and asked for a quote on changing the timing belt and water pump. They would only use Toyota parts and not after market products and would charge $1100. I said them proceed, I happened to drop by a little later and saw the original water pump and could not find any sign of a leak (anti=freeze)always makes a mark on the metal and the gasket if it leaks. The oil leak was non-existent also. I have talked to Miss "Peggy" who said that she's sorry for the misinformation, but there is nothing she could do. I asked her to remove my name from their advertising and she said she would but to no avail I keep getting flyers form them/ Cox Toyota is not honest and they will never see my business again for anything. Do not trust this dealer. The one in Greensboro is better and honest.
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