Steve's Auto Service
1669 US Highway 421 N, Boone, NC 28607, us
(828) 264-4369
Email:
Website URL:
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About this shop
- Hours
- Specialties
- Specializes in Transmission workSpecializes in Air Conditioning workSpecializes in Brakes and Mufflers
- Loaners
- No
- Notes
Score card
| They are always honest | 4.4/5 |
| They are competent | 4.6/5 |
| Their repair price is reasonable | 4.5/5 |
| They complete the work in a timely manner | 4.7/5 |
| They respond well when they screw something up | 4.0/5 |
| They take the time to explain the problems and necessary repairs | 4.7/5 |
| They treat male and female customers in the same manner | 5.0/5 |
| They are always honest | 4.4/5 |
| I would use this mechanic again | 5.0/5 |
| I would recommend this mechanic to others | 5.0/5 |
| They fix the problem the first time | 4.4/5 |
| The shop is located in a safe neighborhood | 4.9/5 |
| The hours of operation are convenient for customers | 4.6/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.5/5 |
Reviews
Nov 06, 2011
Sep 05, 2006
I've used Steve's Auto for many years. When I was a
student and couldn't always afford to get the work done,
they were honest about telling me what had to be fixed and
what could wait. They have always done great work at a
reasonable price. I recommend them to anyone.
Chad Gryder
Nov 06, 2011
Aug 14, 2004
As a young, female, graduate student with a rusty car with
New York tags on it, I was constantly taken advantage of by
mechanics in Boone. A professor sent me to Steve's and they
were great. The first time I was having problems with my
tires and I thought it was mechanical, they told me it
wasn't and sent me to someone else. The second time I used
Steve's they told me the problem, gave me an estimate and
their recommendation, and let me think about it for a few
days (all free of charge). When I returned to get the
problem fixed I was charged less than the estimate. They
treated me well and I never felt like the took advantage of
me. I would recommend to any student far from home.
I now live in Charlotte and am serioulsy considering taking
my Subaru to Steve for servicing, rather than having it
worked on here.
Dec 04, 2004
- N/A
I had my Jetta TDI towed there when it quit. They told me
ahead of time they did not fix diesels, and that they
could only check "the easy stuff" for me. They would have
sent me to someone else if anyone else in town fixed
diesels. They checked the "easy stuff" and that wasn't
what was wrong (it turned out to be the EGR
valve...again), but even though I knew when I had it towed
there that they might not be able to, and even though I
left it in their lot for three days, they didn't charge
me, because they couldn't fix it.
They had been recommended to me by a customer, and now I
know why she said they were great and honorable.
Feb 07, 2006
My daughter is a student at Appalachian. Her Subaru was
mostly starting, but not always - we had a shop at home look
at it and replaced the battery on thier recommendation, yet,
predictably, away from home it refused to start one day. I
located Steve's shop from the Car Guys web site and we had
the car towed there. I would like to give my kudos to Steve;
Steve was very friendly over the phone when I initially
contacted him, and was able to repair my daughter's car in a
timely manner, with minimum fuss. The repair was very
reasonably priced (new starter motor contacts), and when my
daughter picked up the car, she also thought that he was a
nice guy. It is really great to have located a shop where
we can feel confident that we aren't being sold unnecessary
repairs and taken advantage of!
Jul 14, 2007
I have gone to Steve for 20 years now for work on all three
of my Subarus and I dread the thought of ever having to go
anywhere else. Having 40 years of experience with getting
my cars repaired in the many locales I have lived, there is
no comparison. I know when he says something needs to be
done, it really does. A couple of stories will illustrate
why so many people trust and rely on Steve.
A couple of years ago all indications were that the AC
compressor had conked out on my Outback. That's was Steve's
first thought as well. But when I came back to get it, it
turned out to be just a pulley problem. He could have done
the more expensive repair, but that isn't the way he works.
A few years back his shop was gutted by a fire. Steve got
literally dozens of calls from customers asking how they
could him get back up and running, including offers of
no-strings financial assistance! If that doesn't say
volumes, I don't know what does.
I honestly feel if you have a bad experience with Steve, it
is your fault (probably you attitude) not his. Thanks Steve!
Nov 06, 2011
Mar 16, 2011
"Subaru Steve" came highly recommended from several friends
who've gone to him for years. I took my Subaru there for 45k
mi. maintenance, and found them to be knowledgeable, quick,
and friendly.
Jul 19, 2013
- jackscares
I have been in the automobile repair business for well over forty years in British, German and Italian cars. As the Subaru make is the "car of choice" here in the mountains I have also had several Subaru's, five at one point, and I do little repair to them myself. I find that Steve and Brad can deal with certain problems much faster and much less expensively than I can, simply because they don't have to go through a learning curve as I would. The automobile repair business has changed a LOT over the years and Steve's shop is one of the few left that actually can DIAGNOSE and REPAIR something without resorting to successive parts replacement based on what a scanner would tell them to do. They have the scanners and other diagnostic equipment but they also have both EXPERIENCE and a desire to see their customers come back when something else fails rather than try to take them for a ride the first time out for the quick buck. I could go on and on about their specific positives, but just let me say that if you know nothing about cars, or have a child in the area for college or if you are a single female who is afraid of being taken advantage of, Steve's Auto Service is the perfect place for you and you Asian car. Take the car in, talk with Steve for a few minutes, let him diagnose your ills and accept his offer for repair. You may not be happy that your car failed you but you WILL be satisfied with the service that these guys deliver.
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