Appalachian Performance

  • 4.0 of 5 stars
4 reviews

3122 US 70 Hwy, Black Mountain, NC 28711, us

(828) 664-9010


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
May 21, 2006
When we first arrived in this area, John Hefner was recommended to us, as we suddenly had a problem with my wife's car and she had just got a job in Asheville. John Hefner offered to work the weekend to make sure she would have the car for her first day at work. I'm sure he undercharged us, but what do I know? Just recently, my Geo Prizm developed a problem around the drive axle, and I went to John a second time. He had it up on the ramp, and found two minor problems which he fixed, along with the major one, and charged very reasonable price, for all that he did. It was a good experience both times, to deal with this cheerful young fella.
Jun 16, 2013
  • Jaymooky
One word... Terrible. First off timing. It took 6 weeks to get my car back for a head gasket replacement. Cost, way more than originally quoted. Joe is who I had to deal with and besides rudeness, I had to call to ask what was going on weekly. He would not return phone calls so I had do drop by and see him in person. To top it off when I went to pick it up the rear bumper was damaged, I even had to point that out too! Even though they paid for it, it was in a body shop for another week. The timing was way off and I had to go back multiple times to get it adjusted correctly because they didn't use spacers after the head was milled. 6k miles later... over heated again and ended up being the head gasket again. Useless. One thing ok I can deal with it, 2 things maybe, but they all add up to horrible customer service, price, work, and integrity. I will never go back to them EVER, nor recommend them to anyone!
Feb 03, 2015
  • Lenny D
I have had wonderful experiences with Appalachian Performance Auto in Black Mountain, North Carolina! Each time they have repaired my vehicles they have been polite, respectful, courteous, and knowledgeable. I have three vehicles which are all serviced by Rick and his staff of certified mechanics and they have not let me down once, (…and I have HIGH EXPECTATIONS!). They provide not only quality auto care services but preventative plan maintenance as well. I would recommend ANYONE who wishes to take good care of their vehicles to go and see the guys at Appalachian Performance Auto! You will not be disappointed!
Feb 03, 2015
  • Edith 123
Appalachian Performance really came through for me when I needed them the most. I had bought a fairly new car from a used car dealer and opted for the extended warranty just in case. Well, let’s just say, I was in for a surprise! Turns out, the company was going out of business a few weeks after I bought the car and when I went back for repairs after the alternator went out they had a high school technician and little desire to fix my car correctly. I was also due for a free oil change but I wasn’t about to let those guys work on my car for anything! So, I heard about Rick at Appalachian and paid them a visit. The dealer who sold me the car didn’t reset the computer properly after fixing the alternator. I was able to get quality service and advice, as well as an oil change from knowledgeable technicians at Rick’s shop. Thanks Appalachian Performance Auto!

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