German Motor Werks

  • 3.2 of 5 stars
2 reviews

1274 Sweeten Creek Rd, Asheville, NC 28803, us

(828) 274-8930


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Guarantees all work for at least 12 months or 12000 miles
Happily gives binding estimates
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 22, 2009
Finding a good mechanic is like finding a good doctor. We trust our cars (2 BMW's with 100k+ miles) are well cared for, and the appropriate work is done to keep them in tip top shape.
Apr 14, 2014
  • eschmidt12
I have an '01 BMW M5 that I love to baby. I'm an experienced home mechanic and track my car regularly; the only time my car ever goes to the shop is for tire mounting/balancing and alignments. I bought a set of high performance summer tires from Tire Rack, and had them shipped to German Motor Werks because they were listed as a preferred installer. It took me several days to get an appointment scheduled, it ended up being the middle of the next week before I could even get in for an appointment. The mounting/balancing took a whole day, which they blamed on the sidewalls being too stiff. These are normal road tires (Bridgestone Potenza RE-11's), I don't know why a shop that touts itself as a German import specialist would be unable to mount performance 18" tires. Fast forward a month or two, and I have a flat in one of my tires, which is covered by Tire Rack's Road Hazard Protection. I called German Motor Werks, and the service manager was completely clueless about what I was talking about. She was rude and unhelpful, even condescending when she was asking what size tire I needed (when I told her I believed I needed a 275/35R18, she responded "you believe?"). I was shocked with how unhelpful she was when I was willing to give the shop my continued business. When I told her I was going to take the tire else where because I didn't feel that the shop was going to help me resolve my issue, she hung up on me! Needless to say, I won't be returning. I am active with the BMWCCA, and at the last event I was at I heard nothing but bad things about the shop. My last couple of experiences with them confirm this. I welcome German Motor Werks to respond to this review.

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