Phillips Car Care Center, Hattiesburg MS

4.4 of 5 stars

6 reviews

80 Rawls Springs Loop Rd, Hattiesburg, MS 39402, us

(520) 709-5418

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About this shop

Hours
Specialties: Road tests vehicles when appropriate
Loaners: No
Notes

Score card

They are always honest	4.5/5
They are competent	4.7/5
Their repair price is reasonable	4.2/5
They complete the work in a timely manner	3.7/5
They respond well when they screw something up	4.4/5
They take the time to explain the problems and necessary repairs	4.5/5
They treat male and female customers in the same manner	5.0/5
They are always honest	4.5/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.0/5
The shop is located in a safe neighborhood	4.8/5
The hours of operation are convenient for customers	4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.0/5

These guys are the first mechanics I've met that had integrity. The first time I took the car in, they thought my problems were the alternator. They told me to go have some lunch while they install a new alternator. When I returned, they said they had put the new alternator in, and it wasn't the problem. So they removed the new alternator, put the old one back in, and looked around for what else could be causing the problem. This told me these guys were honest! It took them a while to figure out what the real problem was, but they found it, fixed it, and charged me only for that repair. I wasn't charged for the alternator installation and removal and all that jazz! Finally with my current car my teenager melted down the engine. They found a good, reasonably priced used engine to replace it. They did it in less than a week and I haven't had any problems with the car since (well, my teenager hasn't driven the care since then either;o)

Jan 31, 2002

The only problem with Phillips is that they are so great that they are always busy and it is sometimes difficult to get your car in when YOU want to. Otherwise, Phillips is superior -- they definitely treat you like they want you to come back.

Dec 18, 2006

They make an honest attempt to solve the problem, even when it is difficult. They have kept my vehicle for over a week in an attempt to locate a problem. this is a family operation, the sort of place where you can get to know the management and feel confident that they will treat you right. This is the only garage that I recommend to my friends. The only problem for some customers is that because of their reputation in the area they are overbooked and work may take a day or two longer to complete than it would if it were done at one of the dealer's shops. Once you learn to work with them and their busy schedules, however, you'll find that they are absolutely the best in the area.

Feb 01, 2007

CRANK SHAFT SENSOR WENT OUT IN MY WIFE'S CAR. THEY SENT 2 OF THEIR MECHANICS TO MY HOUSE TO GET THE CAR STARTED AND TOOK IT TO THEIR SHOP FOR REPAIR.

Nov 07, 2011

Jul 09, 2008

These guys are great! They fixed a problem that two other garages in Hattiesburg had already 'fixed' and charged me for. They even picked my car up from the one place and brought it to their shop. They are always busy so it's not always timely but they are so worth it. I know they are going to do their absolute best and not overcharge. You can definitely trust these folks.

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