Van Chevrolet

  • 1.8 of 5 stars
1 reviews

100 NW Vivion Rd, Kansas City, MO 64118, us

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
2.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
N/A
They treat male and female customers in the same manner
N/A
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
N/A
The shop is located in a safe neighborhood
N/A
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Jun 07, 2014
  • goodguy
My wife purchased a 2011 Equinox from Van. She also purchased an extended warranty that included oil changes. Everything went well until I came in for an oil change with 30,000 miles. The service adviser told me that I needed to have the transmission flushed, whatever that means.. I told the service adviser that I had read the owner's manually and no such service was recommended at 30,000 miles. He said Chevrolet had revised their service recommendations. He whips out a booklet open to the page that he wanted me to see. I immediately flip the book over revealing that it was from Van Chevrolet not General Motors. Oldest trick in the book. I told him to just change the oil. I waited for 2 hrs. I drove the car 5 miles home. I checked the oil, it was black. They hadn't done anything to my car during that 2 hrs. Now I can't go back to them. The trust is gone. I won't know if they will actually install the correct oil or some cheap substitute. I won't know if the oil filter is actually changed. No more oil changes even though we paid for them. This is exactly what they wanted and their ain't a d*** thing that I can do about it.

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Geocoding courtesy of USC Spatial Sciences Institute