Northside Service

  • 3.2 of 5 stars
3 reviews

1036 1st Ave N, Moorhead, MN 56560, us

(218) 233-9100

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
3.3/5
They are competent
4.7/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
2.5/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.3/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
May 13, 2006
Boh Al and LeRoy at this garage do fine quality work. they aren't the fastest, but both mechanics are careful and continually check their work as they go, thus making few mistakes. The car is always ready as promised, and I have never had a problem that needed further attention. The garage is consious about keeping the customer informed as to the repairs that are being done, the further repairs that they might find necessary and letting the customer know what is worthy of watching. They offer wrecker service, full and self service gasoline and rental cars.
Jul 10, 2010
These guys are great! They will not try to upsell you. They will let you know about work you should have done and how urgent it is. Other than that, it's your call. Prices are fair. They are a little higher on some simple maintenance items, but I think they are worth it, as they can be trusted to do the work right AND not tack on unnecessary work.
Jan 31, 2018
  • JoeRo
I highly recommend doing your homework before you approve anything. I called Matt's last week because a friend recommended it to me. I told them I was pretty sure the starter needed to be replaced. I had to have it towed which they sublet to someone else. That was a reasonable cost at 67.50. That was the last cost on the receipt that was reasonable. They charged me $49.00 to look at it - "Verified concern-found starter just clicks" was their note. They charged $131.97 for a positive battery cable. Searching NAPA online, their charge is anywhere from $9.29-$35.49 each. They also charged $83.19 for labor. Total cost for that was $215.16 For a starter assembly, they used a remanufactured starter and it cost $241.84. Looking again online- O'Reilly Auto-$128.99, NAPA 128.99, and Autozone between $61.99-$143.99. When I questioned that, the man at the desk said that there was a 3 year warranty on it and that the price I showed him (from napa) was cheaper than they paid for it. ...so apparently 100 dollars for a warranty. They additionally charged me $83.19 for labor. Total Cost was $325.03 for the starter and installation. So all in all, I paid 49.99(diagnosis), 215.16(battery cable), and 325.03 (starter) for a total cost of 590.18 add taxes, towing, and shop supplies and it was a total of $725.05. Not being a mechanic and knowing the necessity of having a working vehicle, I approved the repairs even though I immediately thought it was too much. Big mistake. I went back in today, asked to speak with a service manager and he was out at the moment. I spoke to the man at the desk, showing him what I found and his only reply was "Did you approve the repair?" and then there was no reasoning beyond that. I asked him what recourse I had and he said there was nothing. I then asked if they were members of the Better Business Bureau and he told me to research that to find out and he smirked at the idea when I suggested a poor review. He told me to leave as I persisted, though I'm certain the interaction didn't warrant the unreasonable shutdown of the conversation. I think their pricing is unfair. They charged me as if each was a separate job-diagnosis (i told them what was wrong), battery cable, and starter plus their overpriced parts, on top of very bad service when I attempted to point out what I thought was unfair about it. So here's my poor review. I will research and report to the better business bureau to at least put it on their radar.

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