Quality Coaches, Incorporated

  • 3.7 of 5 stars
9 reviews

20 W 38th St, Minneapolis, MN 55409, us

(612) 412-1975

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.7/5
Their repair price is reasonable
3.6/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.6/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.9/5
Dec 14, 2001
I have had several repairs done here, they seem expensive, but the work is high quality.
Nov 07, 2011
Oct 28, 2002
Quality Coaches fixed an intermittent stall on my Maxima that had eluded everyone else for 3 years. They took the time to contact experts, drive the car until the problem occurred and it now runs wonderfully well. Recommended without qualification
May 07, 2004
They repaired frozen rear struts on my car. They were EXTREMELY helpful, and explained it all in full detail. They certainly won't beat everyone in price, but you can be confident in their expertise and honesty.
Jun 03, 2004
These guys are really great. The last work I had done by them was on an 87 Dodge Omni I had picked up as back up for my ailing 95 Ford Windstar that was worrying me because of head gasket and transmission issues. The Omni only had 29,000 miles on it but the engine ran really rough and was almost impossible to start. They did what they could with it... The problem was with the carburater... And they were able to make it run a lot better for what I thought was a reasonable price. But they were also up front about the fact that a total fix would entail a carb rebuild and recommended a carburater shop that also did an excellent job rebuilding the carb for a reasonable price. The car ran and started like new afterwords.
Jan 27, 2005
I love going to Quality Coaches - they work on domestic cars as well. Very friendly and knowledgeable. Just wish they would be open on Saturdays even if a 1/2 day - but I do understand and still love them!
Jun 01, 2007
Steve is a great mechanic. I trust him completely. Valerie, who runs the office, is wonderful and very helpful. Mark owns the shop and is also very trustworthy, helpful and a great mechanic. My family and I have been taking our cars to Quality Coach for years and have had nothing but great service.
Dec 17, 2007
They were great to work with - very fare on their pricing, knew exactly what had to be done and got it done quickly!
Sep 11, 2019
  • leigh_157309
I so wanted to give them a rave review. But in good conscience I can’t. Why I wanted to – Mark, the owner, has done an admirable thing, create a thriving small business catering to classic car owners. He followed his passion and has been doing his thing now for 30 years. By all accounts he has a loyal and passionate customer base. And from what I saw he treats his workers well and employs good talent. I’m embarrassed to say I own 7 classic cars, so was excited to bring my 61 sunbeam alpine in for some brake work, with plans to bring in the rest. Up front I should say that delays and cost overruns are more common when working on the oldies, and I’m used to them. The estimate Mark gave me was $600. While on vacation about 3 weeks after dropping the car off – 3 weeks without any communication - I got a call from Mark asking for an ASAP payment of $1500 due to more serious issues they’d found. He said he didn’t think the total would be much more than that, so I paid and they carried on. $1500 still seemed reasonable enough for brake repairs on a car like that. No communication until two days’ ago, over 6 weeks into the work, when Mark left me a message saying they’d finished the original brake work and that he’d started in on some unrequested electrical work. Turned out the total for the initial work was $3200, 5 times the original estimate! And with no communication in between other than to say it would be closer to $1500. Aside from that, starting in on unrequested work, whether I needed it or not, is just plain dishonest and a classic way of running up a bill since it put me in the position of being the bad guy and calling back asap to say what the heck, you gotta stop! It would be like if a lawyer you hired to set up a company for you then started drafting your will without asking because he thought you needed one. Plus after the initial 5x overrun, I couldn’t trust the price he quoted me for the additional work. I patronize mechanics who know how to communicate and are up front about costs. In my experience, this place just isn’t one of them, and that's a disappointment. So much of a mechanic’s work – the markup on parts and the amount of time they spend on labor – is on the honor system since customer’s have no way of verifying. Maybe I was just unlucky – some review are the opposite of mine and 30 years in business is a testament to doing things right at least some of the time. As far as I can tell, the work that was done is good – it just cost a barrel of gold. If Mark were providing a premium service at a premium price and was up front about that I wouldn’t complain. But $3200 for brake work, even on a car like mine, is a lot. (He shaved off a bit when I got vocal – about $100.) Plus the lack of communication about how much it would really be. The real deal killer for me was undertaking new work I didn’t request without my ok.

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