Warren Auto & Tire Service, roseville MI

5.0 of 5 stars

2 reviews

16480 E 13 Mile Rd, roseville, MI 48066, us

(586) 552-8015

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About this shop

Hours
Specialties: Specializes in Brakes and Mufflers
Specializes in Radiator work
Reminds you when routine maintenance is needed
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	5.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	N/A

Dishonest shop! I have an oil change plan for my vehicle that I've been using for the last three years with no problems. It's a program that shops offer at a higher upfront cost, but in turn you don't have to pay a regular cost for your oil change. I recently moved and was hoping to start using a shop closer to home. Yesterday, I spoke with the owner of this Warren Auto & Tire, discussed my plan (which they have fliers for around the shop), and made an appointment to bring my car back this morning. Upon arriving for my appointment, I was informed that they wouldn't accept the plan (what?!) and I would need to pay out of pocket for my oil change. He then proceeded to tell me (despite our discussion the day before and the numerous fliers in the shop) that they don't accept the plan, nor sell it (LOC Plan, for those interested). Why did I find your information on the LOC website? Why do you have fliers and brochures for this EXACT plan in your lobby?? If you're going to be a weasel about a $20 oil change, I'm certainly not going to recommend your business to anyone else I know or bring my car back to you for the bigger repairs I already know I need in the future!

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