Custom Concept Collision

  • 5.0 of 5 stars
3 reviews

14051 W 11 Mile Rd, Oak Park, MI, MI 48237, us

(248) 399-2700


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Does body work
Guarantees all work for at least 1 month or 1000 miles
Guarantees all work for at least 12 months or 12000 miles
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 03, 2010
I was really in a bind. I had purchased my 1997 Saturn only 6 months ago. I had to have a car and the previous car was beyond repair. I was completely distraught as I was still working to recover from the initial cash purchase. I turned a corner and heard an awful knocking racket. My engine cradle had cracked in two on the driver's side. Every estimate was nearly as much as I paid for the car. I was looking for parts, anything I could do to get the price down to an amount I could survive. I was having little luck finding an engine cradle. I finally managed to get the car towed to Custom Collision in Oak Park, (there again trying to save money in hind sight I should have left this to the owners Carlos and Brandon). By the time I got back to Carlos in a mere couple of hours, Carlos had already found the needed parts and was ready to pick them up. Through ingenuity and good nature, they had found ways to replace the engine cradle and a drive shaft for half of the other estimates I had gotten. The car was ready faster than I could get the money together. Carlos has the heart of a teacher and counselor. He explained everything, it was obvious he had spent time and carefully went over the car. Carlos warned me of little things I should watch. He said to me, I try to take care of every car like it was my own. I thought to myself, there was no way I could have taken care of this car so well. I'm nearing 1000 miles since the repair, the car drives better than when I first purchased it and they warrantied the car for as long as I own it. I know I must sound like an advertisement, but honestly Brandon and Carlos brought me through a very difficult time with wisdom, compassion and professionalism.
Jul 25, 2010
WOW!! A place where customer service still exists. I drive a 2004 Chevrolet Cavalier. Thanks to a young distracted driver, the left side of my vehicle was remodeled last year. Time and money being short, the only thing I accomplished was making an insurance claim. I cringe anytime anything has to be done to my car. So needless to say, I was in no hurry to get this done. After a year of looking at the damage every time I got in or out of the car, I had had enough. I dropped off the car, got a rental, and went on my way. Three days later, my insurance company called to inform me that they would not be paying for the rental. (My agent closed and switched me to next closest office.) Without my knowledge, changes were made to my policy. Rental car coverage was not on this one. I called the shop and explained what had happened. Carlos and Brandon listened to me complain and said they would see what they could do. They called me back saying they would complete the car ahead of schedule. The surprise was they called the rental car company and got them to discount the whole bill. These guys went the extra mile to help a customer when they had no obligation to do so. So...needless to say I am going to tell everyone I know about these great guys.
Sep 11, 2014
  • Mam
I was very impressed with Custom Concept Collision. Not only did they work with my schedule in getting my car repaired, they got it done in a timely fashion. They were always kind and polite when I spoke with them. And, to beat all, the total for the repair came in under the quoted price! I will definately take my car to them if needed in the future.

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