Michael's Auto Service

  • 5.0 of 5 stars
3 reviews

1918 W Main St, Kalamazoo, MI 49006, us

(269) 344-1050


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
  • N/A
Sep 20, 1999
I have had dozens of repairs made to several makes of cars over the last 10 years by Michael's. They have never failed to diagnose the problem and make repairs in a timely manner. I have referred several friend to them and all have been pleased. Now the problem is that word has spread and it sometimes takes a few days to get an appointment. Once, I was going out of town and left a car for repair. When I got home late Sunday night, there in my drive was my car. Michael said he knew I would need it Monday AM so he had his "guys" drop it off. "Just drop off a check when you can" he said. Another time, about a week after I had a battery installed, My doorbell rang and at the door was Michael holding a twenty dollar bill out to me. He explained that his mechanic had forgot to credit me for the diagnostic time paid earlier and so I had been over charged. When was the last time your mechanic did that?
Sep 25, 2011
I (female) bought a new 2002 Toyota Camry from a local dealership. Something got lodged between the passenger seat and the middle-of-front-seats-storage-box. I moved the seat all the way to the front to retrieve the item but couldn't move it back. Took it to the Toyota dealer (from whom I'd bought the car) and was told I'd have to pay $400.00+labor for a new motor to move the seat. I took it to Michael's - he looked at the seat, took a hammer from the shop, whacked it and it moved just fine. It's been over a year, and I've never had another problem. He wouldn't charge me, but I gave him $10.00 (didn't think to bring the brownies). I called the owner of the Toyota dealership - we had quite a conversation - he apologized and we seem to be receiving better treatment when needed. As an attorney representing abused and neglected children, my work week can be very stressful, disgusting, wearing....it's unbelievable what people do to the young ones. Your program is my stress reliever!! The camaraderie, presentation and intelligent conversation allows me to refill my drained resources and participate in the humanity that really does exist. Please keep up the good work and thank you.

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