Orion Automotive Services Incorporated
About this shop
- Hours
- Specialties
- Specializes in Brakes and MufflersSpecializes in Radiator workSpecializes in Engine Rebuild work
- Loaners
- No
- Notes
Score card
They are always honest | 4.9/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 4.4/5 |
They complete the work in a timely manner | 4.5/5 |
They respond well when they screw something up | 5.0/5 |
They take the time to explain the problems and necessary repairs | 4.9/5 |
They treat male and female customers in the same manner | 5.0/5 |
They are always honest | 4.9/5 |
I would use this mechanic again | 5.0/5 |
I would recommend this mechanic to others | 5.0/5 |
They fix the problem the first time | 4.9/5 |
The shop is located in a safe neighborhood | 4.9/5 |
The hours of operation are convenient for customers | 4.8/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.7/5 |
Reviews
Jun 28, 2006
Rich and his team are outstanding -- after a bad experience
at another shop, I found Orion and have been exceedingly
pleased with their service. They are prompt, reliable and
intelligent AND give you a Zingerman's gift certificate for
customer referrals!
Jul 02, 2007
I was really impressed with these guys. They are very
customer focused and spend time developing relationships.
You feel very comfortable with them. I also spoke to two
friends that had work done there and they had nothing but
praise for Orion.
I also think the expereince with Orion is very different
from what you get with dealerhsips and other repair
shops. These guys all seem to "get it" when it comes to
customer satisfaction. Even the guy that gave me a ride
to the office after I dropped my car off understood the
value of customer satisfaction and how that leads to
referrals.
Overall, it was a great experience. Even if I had to hand
over a large some of cash. I felt better handing it to
them than the other guys I took it to first.
Sep 01, 2007
Rich and his staff are great. They always do a top notch
job, are honest and fair, and provide great
recommendations (like when its time to stop investing
money in an old car). Rich really cares about his
customers and the community. For example, they host a
great annual party at their shop (which is clean enough to
do this in style) where Rich has multiple bands and other
performers come to have fun as well as entertain his
customers and friends. Rich has managed the growth of his
business well- it's rare that he can't get to our cars
either that day or within a day of us calling him.
Feb 03, 2006
The guys at Orion not only repaired my car (explaining in
detail what needed doing and taking me under the car to show
me the work they'd done), they helped me buy it. When it
looked like there might be a lien against the car they were
able to pull some strings and confirm that there wasn't.
And they did all this work at the last minute, as I was
buying the car right before going out of town. They were
honest, patient and competent. This is not the shop I
usually frequent (my regular guy was too busy but
recommended them highly), but will get my business in the
future.
Feb 28, 2006
Rich and the gang (including Trout, the garage dog) are the
best. Where else can you play the piano, or read the
Amicus Journal in the waiting room. Always honest,
straightforward and confidence-building, their advice is
spot-on, with a particularly comforting respect for women.
Best mechanic ever!
Nov 07, 2011
Apr 18, 2006
Rich and the guys have worked on the many makes and models
of cars we have owned over the last ten years. They have
shown equal concern for everything from a vintage Plymouth
Horizon to a Jeep Cherokee to a Volvo sedan. We have
unconditional recommended them to our friends, colleagues,
and family. They even satisfied my father who has been an
automotive engineer in the industry for over forty years
with work on his old Dodge Dakota pick-up (and boy, is he
picky!)
Rich and the Daves (there are two of them) are especially
considerate and informative to women. They always take the
time to explain the problem, showing what needs to done and
the best way to accomplish the fix. They have helpful staff
who can make pick-ups of people and or cars.
They are great for regular preventative maintenance and
upkeep (oil changes, brake jobs etc.) as well as
catastrophic work.
Aug 24, 2006
Rich and the guys are terriffic. Honest, competent with fair pricing. Trout is the
best supervisor!
Nov 07, 2011
Jan 30, 2007
Rich and his crew always make it a great experience. You can tell they enjoy
what they do and are very good at doing it. I enjoy being in the shop and
learning a little bit more about my car from him or any of his mechanics. If it's
going to take some time, he lets me know; if it's going to be expensive, he lets
me know, if I need a ride or a loaner, he's very accomodating. 5 stars!
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Geocoding courtesy of USC Spatial Sciences Institute