Convenience Auto Service

  • 4.7 of 5 stars
41 reviews

2280 W Liberty St, Ann Arbor, MI 48103, us

(734) 769-0170

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.9/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.7/5
I would use this mechanic again
4.3/5
I would recommend this mechanic to others
4.3/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Sep 25, 2019
  • cjpadget_157850
We dropped this car off on Friday evening with the recommendation of a friend and their high rating. We will not be back. Let me be clear, this is not a review of their skills as automotive technicians. I am not one, nor can I comment on wether or not they took care of the car because I lack the expertise. Our car is reaching the 100000 mile mark and it's become clear in the last 5000 miles that we need to find a good mechanic that we can trust. When the alternator belt busted, we limped the car to the nearest repair shop and were grossly overcharged at Midas. But I expected that to happen. We couldn't figure out what was wrong with the car this time around. The car would start but immediately shut off. Our knowledge stopped at knowing it wasn't the battery. We had the car towed here because a someone said that we could trust them. My stomach dropped when they quoted $580 for a mass airflow sensor, said the part would be there tomorrow and would be fixed that morning. An average of $350 for the part, $230 for labor. Then I started digging. Google shows me no such part for the car that costs more than $40 and YouTube shows the DIY replacement in 4 minutes. When I dropped by the shop, I spoke to a man who claimed his name was Rodger. I asked him if he could give me some justification for why the part he is using on our car has such a mark up. I asked him if our car needed a special part because it was skyactiv. His attitude from the beginning was defensive and dodgy. claimed that the part he gets is special and has a special warranty that makes it so expensive. And worth while. I asked him who his supplier was, which I'll get to later. I didn't come in for conflict, so I tried to change the subject and get a gauge for where or not I could trust him. I asked him, based on the expertise he was so defensive of, what I might expect to start wearing down in the Mazda at around 100k. He practically yelled, "I don't have x-ray vision! I couldn't tell you what's going to happen to your car." I asked then, well, what things should be consider to be more vigilant of? At 100K miles, things start to wear down. What can we prepare ourselves for? "Check your user manual. The list is there." He also told me, as he introduced me to "Joe" that I was lucky because the fix was really easy and it could have been a whole lot worse. I already knew that... Which is why I want to know why in the world it costs $500+ to fix. That's the first bit of customer service that made me feel like this guy isn't who I want in charge of my car. He's dodged every one of my questions and refused to claim any expertise in his career field. Then I start calling around for quotes from other repair shops. My partner is already signed away his rights to let them work on the car but I need to know how much of this is a farce. One place quotes me 240 for the part- slightly less price gouging, and 100 for labor. The next place quotes $85-150 for part, next to nothing for labor because it's a real fast fix (Thank you for your honesty, Mr. Rivers). Then I called the supplier, who did not know why I was calling. The price he offered me for the same, special warranty part (which I could pick up tomorrow) costs $119. I left a Google review. It read the facts listed above in about a third of the text. (I hope they are paid well, the price gouging is absurd, I'm sure they are fine mechanics but their business lacks honesty and transparency about their pricing, it's a shame, etc.). So when my partner calls the next morning to inquire about the car, they tell him they'll finish it lasted in the afternoon. When he picks it up, they attack him for my review, which was balanced and unembellished. They tell him that they didn't think they should fix a car if I'm commenting about their prices (I'd already expressly told them that it was his car, his choice, and he already said yes). He then asked them if he could see a more detailed bill. And they got defensive. Joe, whose name and photo are on the website starts to defensively claim that he didn't work on the car, Joe did. He went so far as to call to the back for "Joe" (Spoiler, there aren't two Joe's). They show him a fake receipt with a $150 part that they bought from (supplier) and claim a "43%" upcharge for ordering and convenience. The math still isn't working out to $300 though, which is the new price for the part. They tell my boyfriend that it was extra expensive because it was a part for a skyactiv engine. I'd already specifically asked them that. I also already spoke with (supplier) about the skyactiv piece. So they've either lied to him or they've lied to me. The point is, they were dodgy and defensive and couldn't justify their insane Mark ups. The price gouging is unreal, but who am I to tell a shop how much they can make? I can tell people about your deceptive customer service, though. If they read this review like they read their Google reviews: you're a bunch of jerks who don't care about customers who fear getting screwed by you. If you'd billed us for the diagnosis, which we couldn't have done on our own, a few techs working on the car to check it out for safety and diagnosis, and a legitimate 43% mark up for the part, I wouldn't be finding every site you are on to leave a review. Run your business better. Be more transparent. Don't keep up this game where a mechanic takes advantage of the ignorance of their consumer.

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