Convenience Auto Service

  • 4.7 of 5 stars
41 reviews

2280 W Liberty St, Ann Arbor, MI 48103, us

(734) 769-0170

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.9/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.7/5
I would use this mechanic again
4.3/5
I would recommend this mechanic to others
4.3/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 07, 2011
Jun 02, 2009
I brought my car into to Convenience Auto after finding them in the Mechanics File on the Car Talk website. They do very good work for a very fair price. I highly recommend them. The three times I have brought my car in for repairs, they completed the work the same day and fixed it right the first time. The only thing I wish they would do is call when the repair is completed.
Nov 07, 2011
Jul 11, 2009
These guys are super honest: They've told me NOT to get work done that I thought I needed; they've patched/repaired problems when they could have sold me a new part; they've sent me to the dealership when the realized a $2000 repair might be covered by recall/extended warranty; they've always given me the cheapest estimate (though I admit that I stopped getting estimates from different shops after about the 5th time they came back the lowest); and I've never had to take a car back in for the same repair twice. They're amazing.
Aug 28, 2009
Are you able to say any of the following: Excellent, Superb, Stellar, Stupendous, Stupefying, Incredulous? Above and Beyond, right down to the bikini clad hostesses in the shag carpeted waiting lounge serving martinis. Well, the last is fictional but this place is absolutely First Rate. I've no info about fixing their screw ups as I have no input as they did not screw up. They diagnosed my problem and fixed it straight away and at a very reasonable price, especially for Ann Arbor where many places charge New York City prices. Their comm was simply great and they speak in terms anyone is able to comprehend. Recommended? You guess.
Sep 14, 2009
The fixed our "squeal" within a couple hours of our dropping the car off, and for a fraction of the price quoted by the dealer (and even under their own initial quote!)
Nov 07, 2011
  • N/A
Jan 05, 2010
  • N/A
excellent shop - really nice guys, very prompt, very reasonable, excellent work, honest, highly recommended
Jan 19, 2010
All the other reviews have it nailed: Lou and his team are simply the best, hands-down. Their knowledge, service and commitment to the customer are unsurpassed. He has worked on my cars for the past 11 years (when he was at the Dealer and now at his own shop) and for as long as he's around I will never go anywhere else. The problem is always fixed right the first time at a fair price.
Jul 12, 2010
I have never known them to not go above and beyond my expectations on prices, quality of repairs, explanations, and attention. They also just got some really nice couches in the waiting area.

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