Downtown Union 76, Alpena MI

2.3 of 5 stars

1 reviews

201 E Chisholm St., Alpena, MI, us

(989) 356-1992

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About this shop

Hours
Specialties: Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners: No
Notes

Score card

They are always honest	3.0/5
They are competent	1.0/5
Their repair price is reasonable	2.0/5
They complete the work in a timely manner	3.0/5
They respond well when they screw something up	1.0/5
They take the time to explain the problems and necessary repairs	4.0/5
They treat male and female customers in the same manner	N/A
They are always honest	3.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	1.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	5.0/5

I had a '91 police package Caprice with a failing hood release cable. I took it to Union 76 because I could walk to my office after I dropped the car off. They "fixed" the cable for over a hundred dollars. It worked fine once, and then failed again, leaving me locked out of my engine compartment. I took it back to them, they fixed it again, and charged me over a hundred dollars AGAIN! They said it wasn't their fault, that it was a problem with my car. Well, why didn't they fix *that* problem, then, instead of replacing my hood release cable for $110 a pop? Also, though I suppose this is hearsay, a co-worker of mine always insists on taking her mid-90's Ford Taurus to Union 76 (also because of its proximity to our office), and even though it's a Ford which makes it suspect in my eyes, she's had a lot more repairs done on that car than I'd normally expect, all based on things the mechanics have "spotted" during oil changes.

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