Carter's Auto Service

  • 3.4 of 5 stars
7 reviews

2 Railroad Ave, Gorham, ME 04038, us

(207) 839-8393


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Keeps track of your cars repair history for you
Road tests vehicles when appropriate
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Feb 19, 2005
They have worked on my cars for several years and find the owner, Doug Carter, to be very caring, honest and competent. He hires staff who are too. When he had problems getting Town approval to build a new garage his customers actually supported and helped him get that approval. Now that they have a new building it is also a very nice place to wait for work to be done.
Dec 15, 2005
Oil was leaking, Caravan head gasket needed replacement. Carter's replaced the gasket, the leak was back within 6 months. They replaced it twice more in a year at no charge. Internet search later indicated that Dodge had upgraded it's gasket because of a faulty original design that leaked after low mileage! I have similar stories about serpentine belt & a/c belt, all problems fixed.
Nov 07, 2011
Jul 04, 2006
We've had nothing but excellent service from Carter's. They are knowledgeable, fair, and keep you informed about repair options. They have a night drop box and they are located in a safe area. I highly recommend them.
Jul 04, 2007
They have been services our 99 Dodge Caravan for the past 100K miles and it is still running like a top with no worries about surprises.
May 20, 2013
  • Roger C 1971
Bought new tires at over $750 last year for my wifes SUV. Had Carter's do the alignmnent Within a couple days of putting them on. A few months later my wife complains about the truck pulling and making a noise. I have a different shop look at it thinking it was brakes, he calls me and says all but one of the bolts on the front end are loose. One nut he took off with his fingers, so I'd say never tioghtened from the alignment and tire wear was more than should be. I take it to Carters and they do another alignment for free. I should have put up more of a stink because the damage was done on the tires after a few months of driving the truck with the front end floating around. Fast forward 4 months and 4700 miles. I go to rotate the tires and the insides of both front tires are bald, one about ready to show cords, alignment cannot be right. I go to carter's and he talks about pot holes and Maine roads. I dont buy it. Says it couls be out of alignment from hitting something. It you hit something and mess up alignment something is bent or broke and the steering wheel should be crooked. He said he could align it again and I told him to not bother, i'll take it somewhere else. Now I ruined a set of tires in 14,000 miles in less than a year from THIER poor alignments. This is the second time I've had a problem. A few years ago I got an inspection sticker there and the next day a tie rod fell off my truck at 45 mph. Thank god I did not have my kids in the truck. I'm done with these guys. We pay alot for service and we expect it done right as our loved ones safety is on the line. Never again. Roger
Mar 20, 2017
  • N/A
  • Steveo0422

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