Autometrics

If you have an air-cooled engine Ray is your guy

I found Autometrics through Cartalk when my daughter took our aging 1992 Honda from Delaware to Bowdoin College. They responded well to long distance repair discussions and always called me with the estimate ready to discuss the details. They helped through the repair of an accident and called to insist new tires were needed before making the 500 mile trip home. I recommend them for their honesty, integrity and the care given to the Honda that retired with 184,000 miles on it.

Ray Fortin is an absolute wizard when it comes to Volkswagens. He completely rebuilt the engine on my Bug, and he has worked on my other cars for over 10 years. He is completely honest, and won't recommend work that is not needed. He will always correct any mistakes or omissions he might have made, but usually gets it right on the first time.

I've been pleased with Autometrics. I find them very easy to deal with and, so far, completely competent. They aren't cheap...but good mechanics aren't, and I think they are worth what they charge. I don't know how they would respond if they screwed something up, but my strong impression is that they would accept responsibility. About the only drawback I've found is their crowded lot makes it sometimes difficult to find a place to park my car when I go there.

Straightforward, honest, and reasonable. Pleasant to work with.

The best foreign auto place in the greater Bath-Brunswick area. Great at finding used parts.

Been going to them since I moved to this area three years ago. My car has 183k and they are helping me get as many miles out of it as possible without dumping undue amounts of money on it. I feel like they recommend stuff when it's absolutely necessary, but otherwise tell you "you can put this off for another xxx miles, but you really should do it before winter." Recently they did a brake job and about two weeks later I started hearing a scraping noise. I took it back in and they found a spring that should have been attached to the brakes had come loose and was scraping other parts in the brake area and had caused damage. They took COMPLETE responsiblity for the problem, said it was probably something they had gotten wrong in the initial job, and didn't even try to charge me a cent. I don't know what the new repair cost, but I suspect it cost more than the original brake job. Everyone makes mistakes, it is just inevitable, but the sign of a company with excellent customer service is what they do AFTER the mistake. If a company owns up to it's mistakes instead of running from them, they are definite keepers! I am a gal who knows absolutely NOTHING about cars. They could have every easily told me that the spring was something totally unrelated to the brakes and put the repair on me to pay, but they didn't even try to. I am now 100% sold on them.