Executive Automotive Service

  • 5.0 of 5 stars
4 reviews

429 E Diamond Ave, Gaithersburg, MD 20877, us

(240) 246-1818


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Specializes in Brakes and Mufflers
Specializes in Radiator work
Guarantees all work for at least 1 month or 1000 miles
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 20, 2008
I'm biased -- I'm related distantly as the owner is the ex- husband of my stepchild. Distantly enough so I wouldn't use him if he wasn't the best I know. (I pay full price.) If he's fixing your car he takes pictures of what he's fixing and he'll email them to you before he proceeds, if you want. Also takes pictures of old part and new part next to each other. He's fixed some things on my cars that the dealer wasn't able to. He goes out of his way for his customers -- before he got his shop opened up he would drive to where his customers were (from his previous business) and fix their cars at their houses, even though he was working another job at the time. Also, he always answers the phone, 24/7.
Jan 23, 2010
I'm a new customer of this guy, (Bill Fowler, who owns the shop). I took my car to him after my old mechanic couldn't fix it, and after I found him as a Ford specialist here on the Mechanic Files. I brought in my 1998 Ford Contour SVT with a weird electrical issue and have been really blown away by the service. The guy was able to diagnose and fix over the phone a problem that no one else had been able to diagnose. He used to work at a Ford dealership, so it seems like he knows Fords and Ford derivatives (Mercury and Lincoln) pretty much inside and out. He's explained everything he's been doing at every step of the way, taking the time to make sure I understood what was being done. He worked quickly, and even worked on the weekends. What's best, he's been very honest throughout the whole process. He even offered me a loaner car, even though I was a new customer. This guy is awesome.
Nov 04, 2012
  • Life is a Highway
The owner, Bill, was extremely kind and helpful from my first call through my visit. The dealership was unable to diagnose a problem I was having and so I called Executive Automotive. Bill spent 15+ minutes on the phone talking me through the problem and ensuring the car was safe for me to drive. He then had me come in on a weekend (they are open Sunday afternoons-very convenient!) and diagnosed the problem in minutes while I waited! He even let me look under the car and showed me exactly what was going on. He ordered the part I needed on the spot and when it came in, I came back and he fixed it right away. As a young female, I appreciated finding someone I could trust to look after my car and who was willing to explain the repair to me every step of the way. I highly recommend this shop to anyone needing a repair--especially a difficult to diagnose one!
Sep 01, 2015
  • Beth550
Bill worked on three of our cars over the last five years and he goes above and beyond any mechanic I have met (which is saying something as my father was a mechanic.) He has always done amazing work, told us what to do if he knew a cheaper way of keeping them well maintained (such as ordering our own tires and bringing them to him for instillation) but kept an eye out for future issues that we might incounter when he did the oil changes, (such as pointing out that he should fix a wiring issue that the dealership had botched before the rear axel rubbed through them.) He was always straight forward with us and the only reason we can not use him again is because we moved to the west coast. (Although we had the cars serviced one last time before we shipped them out.) One time that really stands out for us is we had the Jeep serviced before a major trip. We packed it later that week leaving the doors and the trunk open for about three hours. The back part was stuffed to the top, the puppies were in their halters and buckled up in the back seat and we turned on the car only to find the battery was dead. I took the puppies inside since it was freezing and we called Bill to see what we should do. Half an hour later he pulled up with a tester, a new battery, and had it quickly installed and the car running perfectly. (We also lived three miles from the garage.) He definitely saved our trip that time and so many other times over the last five years.

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