Columbia Pike Shell

  • 3.2 of 5 stars
3 reviews

4205 Montgomery Rd, Ellicott City, MD 21043, us

(410) 465-8537

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Jul 20, 2008
I was between the proverbial rock and hard place. For over fifty years(!) I had taken every car I had ever owned, from pre-war Fords to my Bentley to the same shop, where I had even pumped gas as a kid. The third generation owner sold the business leaving me high and dry until I discovered these folks. Since then, my Bentley days (and budget...) being long gone, they have pulled my automotive fat from the fire on many occasions. They NEVER charge more than estimated and on several occasions a good deal less. These are great folks!
Jan 24, 2010
For the past six years, Mike Ricasa has taken care of my two old vehicles. One is a 1997 Chrysler T&C van with 185,000 miles. The other is a 1997 Saturn with 150,000 miles. The service is first-rate. Mike takes time to explain the diagnosis and always looks out for the most cost-effective repair. His estimates are always accurate - I've never been surprised by a higher bill. Honest and skilled - it doesn't get any better. My highest recommendation.
Nov 02, 2017
  • JP1
This used to be a good honest shop. If you had taken your car here over the last few years you would have met Mike. Mike was a good mechanic. He told you when things should and shouldn't be done. He stood behind his work and he would make things right. This place is under new management and Mike is now gone. And I, being the trusting fool that I am, took my car there anyway. My car, an '05 VW, had a check engine light on and a clutch issue. I needed to get my emissions checked to I was in a bit of a time crunch. After several days of not hearing anything from the shop, I finally decided to call. They told me they were waiting on a part. Two more days go by, nothing. I call again, still waiting on parts. Okay, I now haven't shown up at work for the better part of a week. Luckily I can work from home, but they never asked me that or gave me any estimate on time. Strike one. Finally the car's ready. They tell me it's going to be $1,200. Okay, car repair is expensive but what can I do? I need this car to pass inspection. I drive my car to work and back home. When I pull in, I can smell coolant and burning oil. I look underneath the car and oil is dripping onto the ground. Coolant has sprayed all over my engine. I know what you're thinking, this could just be a coincidence right? Sure, but here's where Mike comes back in. Remember when I said Mike would tell you when things shouldn't be done? As in, "I can see several issues in the engine right now and honestly I don't think this amount of work is worth it." Should we call this strike two? The car's broken down at another shop now. They took a look at it and ran their diagnostics and quoted me 2-3k worth of work and told me, you guessed it: "it's not worth it." Oh also, guess what came up in their diagnostic tests? The same emissions issue and a new issue, for the clutch they were supposed to replace! Let me make this abundantly clear, I took the car in, spent a week waiting with no communication, spent $1,200, the car immediately broke down, and they. didn't. even. fix. the. issue. Strike three. Here's the worst part of all this, I've now called the shop three times. Two times I was actually able to speak to the new owner. Two times now I've been hung up on by said owner. So if you're thinking that they'll stand behind their work, they won't. Listen; learn from my mistake, go to literally any other shop.

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