Norris Honda

  • 1.0 of 5 stars
1 reviews

925 Merritt Blvd, Baltimore, MD 21201, us

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
N/A
Their repair price is reasonable
1.0/5
They complete the work in a timely manner
N/A
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
N/A
They treat male and female customers in the same manner
1.0/5
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
N/A
The hours of operation are convenient for customers
N/A
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Sep 12, 2014
  • lotus87
My mom went for a diagnostic bc she heard a noise in her 2007 Honda Civic. The advisor told her to do the diagnostic for $100 and she would get it taken off her repair. She was advised of almost $1500 of urgent repairs. We knew something was fishy bc I was visiting her over the weekend and looked at her brake pads and there was plenty of pad left, and at the tires, which had ample tread. However, when he looked at the pads he said they needed to be changed immediately, and 4 new overpriced tires. He said this car was unsafe to drive and tires had very little tread. She got very worried but spending $1500 for repairs that seemed incorrect wasn't a good idea. She was willing to do some (about $800 worth) of repairs from them. Then the advisor said he wouldn't credit the $100 unless she did everything! He NEVER told us that before we swiped the card and agreed to pay the $100. I advised her to walk out of there and that we didn't do business with liars! I already knew he wasn't telling the truth about the brake pads and now this! She was scared that something would be wrong with the car so we went somewhere else and he said it was safe and advised much less work than what Norris had. When I called the service manager, Donna, she was apologetic about what happened but would NOT refund the $100. I explained that this service manager represents her and Norris and when he screws up, they have to make considerations. She said that's how the tech gets paid. If her establishment does unethical things she has to be held responsible for that, not me! Instead of pulling it out of Norris' budget, she decided to make a customer unhappy! What a terrible business decision for a measly $100. I write this review and now even if she loses 1 customer she lost a LOT more than $100 in future service! Not a smart business decision!

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