Carpinello Service Center

  • 4.1 of 5 stars
4 reviews

364 Main St, Williamstown, MA 01267, us

(413) 458-2528


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Road tests vehicles when appropriate
Happily gives binding estimates
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 12, 2000
John is a brilliant diagnostician and unbelievably honest. Several times he has made some quick adjustments, not charged us a cent, and we've been out in 5 minutes. He can hear a motor run 100 feet away, and will say, "yep. that's your...." He is beloved by his faithful customers and charges very reasonable local market rates.
Dec 06, 2001
To explain my two "Not Answered/Don't Know" responses: 1) They have never screwed up anything -- at least nothing I know of -- when they've worked on my car. 2) They have always treated me (a female) fairly, politely, and in a non-condescending manner. I assume they treat males the same way, but how would I know? As for the "Kinda Sorta" in response to the public transportation question, they are close to a bus stop, but the bus runs only once an hour in either direction, and only between Williamstown and North Adams.
Nov 07, 2011
May 13, 2013
  • Mikal
My landlord suggested them for my inspection sticker. I called and was told they were open on Saturdays, so I said I'd stop in. In the meantime, my car had developed some kind of annoying rattle that didn't seem to interfere with operation but was noisy as heck. I brought it in for inspection (no problem, very efficient) and mentioned the rattle, and they looked at it. Determined it was the heat shield that had come loose. Offered to secure it so it wouldn't rattle anymore,and the charged a minimal fee for labor. I will go back again for my car's needs.

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