Newton Street Service

  • 4.1 of 5 stars
11 reviews

255 Newton St, Waltham, MA 02453, us

(781) 894-1930

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.6/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.9/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.4/5
Jul 10, 2016
  • Roger124
They are friendly and honest, but they are incompetent. I would recommend Newton for routine maintenance but not for any repair that requires serious trouble shooting. My 2006 Ford Focus had a CHECK ENGINE light on, which made it not pass inspection. His shop was listed as a emissions repair shop on the official information sheet I received, and since I was new to the state, and I thought I needed to go to the mechanics listed on the sheet. Newton was one of them, and it had good reviews on this site. They were cordial, respectful, timely. The person who looked like the owner explained that the fault was the auxiliary air pump system. It pumps fresh air into the catalytic converter system when the car is cold. This is a way to reduce emission during the first couple of minutes after start-up. They fixed it on time. I got the car back at the time promised. He instructed me to wait a few days before going for inspection to give the computer some time to get back to normal state. I passed inspection without any problem. However, the check engine light came back on after 3-4 weeks. I went back to Newton. He checked it out and said that the air pump was full of water. He replaced it at no charge. He went through the entire air injection system to verify that there is no leak of any kind to let water into the system. He was nice about it, and I appreciated the fact that he stood behind his work. At the time, he thought it was somehow a defective air pump. But after about 3-4 weeks later, the check engine light came on again. So, I did some searching on the internet and found that there is a valve between the air pump and the exhaust manifold. and that valve could be stuck open. This would let exhaust gas flow back toward the air pump, which would cause the air pump to be immersed in water. That was my hunch. So, I went to a mechanic very close to my house to run that theory by. When I explain that the air pump was full of water, he immediately said the valve is stuck open. I bought the valve and an air pump to do it myself rather than going back to Newton.

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