Newton Street Service

  • 4.1 of 5 stars
11 reviews

255 Newton St, Waltham, MA 02453, us

(781) 894-1930


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Mar 27, 1998
I have taken my cars to Bob for the last 15 years. When I brought my car in for the first time, Bob told me what was wrong and then told me I didn't need to fix certain things. I was sold immediately. Trust and competence are the key ingredients to this man's work. I have never had a failed repair.
Nov 07, 2011
Jan 23, 2004
After 15+ years and 5 cars I've never been disappointed. They've done all kinds of repairs and services, from big to small. The price is always fair, and the service is friendly and accomodating.
Jan 22, 2004
Bob and his staff are extraordinarily competent, friendly, and --- most important --- honest and trustworthy. They have worked on five different cars for me over the past six years and have always been reliable, honest, and helpful --- especially in deciding whether or not a repair is worth it, given the age and repair history of the vehicle in question.
Jan 30, 2006
I have taken two cars to Newton Street Service over the past eight years - they are outstanding! Bob ALWAYS takes the time to explain what needs to be done, what does NOT need to be done, how much it will cost, and why it will cost that amount. Here's a story that shows the kind of business Bob runs. Before I purchased my current car (pre- owned), Bob looked under the hood, took it for a spin, put it up on the lift. He had it for almost half-an-hour, yet refused to take any payment! I have sent many of my friends to Bob's shop, and plan on sending many more. I can't imagine finding a better shop or group of mechanics!
Jul 07, 2010
I found Bob through the Mechan-X Files (as it used to be called) after my previous mechanic retired. When I stopped by to introduce myself, I liked him immediately. And it didn't take me long to realize that his other customers felt the same way. Based on the comments some people have made, I'd have to call myself a fairly new customer -- only 6 (happy) years so far. Bob knows I'm cheap. I'll ask him to fix only the problems I care about, but if he thinks something really needs attention he'll explain why it needs to be fixed. I've learned to trust his judgment, and I rely on it. Bob always gives me a call as soon as he examines my car and we go from there. You can drop off your keys before the shop opens or after it closes, and they'll take care of you. Bob maintains a couple of loaners -- nothing fancy -- to use when your car is in the shop. Just don't forget to put gas in them before you return them.
Feb 06, 2011
I found Bob on this website. He's the best mechanic I've ever used. He's smart, fast, reasonably priced, and he does a great job.
Mar 20, 2011
I recently took my car to Bob, and he did a great job. He explained what needed to be done, answered all my questions, did the work quickly, and stayed within the estimate. I'll go back!
Apr 14, 2011
My wife and I found Newton Street Service about 20 years ago by word of mouth in our neighborhood. We took our cars there until we moved away a year ago. Recently, we were back in our old neighborhood and needed our car serviced, and the owner Bob Chiacchio welcomed us back with the same efficient, competent, and kind service he had always given us. Many women are not comfortable having to visit a mechanic, which is undestandable given it is such a male dominated world. However, my wife, who is a professional woman, always felt comfortable bringing her car to Bob and his crew, because of there polite, patient, and professional demeanor. In addition, women colleagues I referred to Bob, came away with an equally positive experience.
Jul 18, 2011
My first dealings with Tom, though I live a literal stone's throw away. I went in for a non-functioning air conditioner, a bit worried that it could turn into new condenser, lines, etc. and a $1,000 repair bill. Tom found a defective relay causing the problem, cursed at Toyota's parts department for the $75 price tag for the part, and had the car back together and ready to go in very short order. With an oil change, I was out the door for $200. I will certainly be a repeat customer!

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