Gerardo's Foreign Car Service
640 Hyde Park Ave, Roslindale, MA 02131, us
(617) 327-8371
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About this shop
- Hours
- Specialties
- Specializes in Brakes and MufflersOffers loaner carsReminds you when routine maintenance is needed
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 4.0/5 |
They complete the work in a timely manner | 5.0/5 |
They respond well when they screw something up | N/A |
They take the time to explain the problems and necessary repairs | 4.0/5 |
They treat male and female customers in the same manner | N/A |
They are always honest | 5.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 5.0/5 |
The shop is located in a safe neighborhood | 3.0/5 |
The hours of operation are convenient for customers | 3.0/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.0/5 |
Reviews
Feb 04, 2011
Shorter Version:
Great service and great follow up. They went the extra mile
and out of their way to save me money and headaches.
Absolutely incredible experience, and I will be going there
for the rest of my residency in the Hub south of Our Fair
City. Only downside: closed weekends.
Beholds the Epic:
I knew I needed a belt replaced on my '99 Sable, and since I
don't have a driveway at my new place, I can't exactly
change it in the street. The car had its door taken off
last year, so I called the body shop to see who they
recommended. He answered "Gerardo's" in about half a second.
After being screwed over by my last mechanic (put turned
brakes on and told me they were new)I asked around about
them. Awesome word of mouth, so I decided to go see. I
bring the car by Thursday morning and spoke to Mike, one of
their 16 ASE mechanics. I tell him to change the belt and
take a look around, see what repairs it might need in the
next year or two, and give it a tune up. Then, they gave me
a ride home! Talking with the driver, he tells me he has
driven people out past Newton before. Great sign so far.
Several hours later, I get the call: it is looking at $3800
worth of repairs. The shocking part is that was a
reasonable price considering what it needed: both front ball
joints, both front inner and outer struts, brake pads/rotor
all around, calipers, wiring, plugs, hoses, belt, and a
partridge in a pear tree. As the car is worth around $3100,
I am clearly distressed, especially since I told him already
to do the tune up, which is expensive on a 13 year old car
with 100k miles. Turns out, even though I told them to do
it, as soon as they saw how much it would be, they called me
to tell me exactly what was going on. He even said at that
moment, I could just take the car back and only pay the half
hour of labor. I was stunned! A mechanic who turned down
money I already told him he could have!
Mike took a list longer than my...... arm, and pared it down
to the cheapest possible price. But it so happened that the
next day was the Bizzaster of Jan '11 (for posterity, 49 of
50 states got snow, including 10 inches here in Boston.
Stop laughing Syracuse). Mike calls that morning at 8am and
tells me that because of the snow, their truck with parts is
not going to show up. As I was supposed to drive to CT the
next day, I throw up in my mouth a little. He then tells me
"Look, we told you your car would be ready for the weekend,
and we won't leave you stranded. I will have Enterprise
call and get you a rental for the weekend on us." When was
the last time ANYTHING at a mechanic was on them, especially
when it is not their fault, but the weather? But lo, behold
Gerardo's!

Geocoding courtesy of USC Spatial Sciences Institute