Vw Gallery

  • 2.6 of 5 stars
3 reviews

1280 Boston Providence Tpke, Norwood, MA 02062, us

(781) 762-6820


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Offers loaner cars
Reminds you when routine maintenance is needed
Has ASE certified mechanics
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Sep 20, 2006
VW Gallery has performed repairs/maintenance on my '01 Jetta for about 24,000 miles (approx. 20 months) since I bought it used with 29,000. I began going to VW Gallery after the dealer that I originally purchased the vehicle from was unable to diagnose/repair-after two visits-the cause of the "check engine" light coming on. VW Gallery diagnosed the problem and fixed it the first time. They're willing to perform warrantee work when it's needed, and they don't try to avoid it (you'd be surprised how many dealers will! – I'm looking in your direction Ford) Their labor rates are a bit higher then other dealers (approx. $10/hr more then the original VW dealer I used) but are not out of line with other dealers in the same area. They offer a local drop-off/pick-up shuttle, though w/ a limited time window during the morning and afternoon. They offered me a loaner the one occasion that they could not complete the repair the same day. I have friends who have had similar treatment (1+ day repair, offered a loaner). All the work they have suggested/performed seems reasonable, and appears to have been competently done. We'll see what happens now that I'm out of warrantee :-)
May 09, 2013
  • Soundlive7
I called interested about a used GMC Acadia Sunday morning. Spoke to Josh with internet sales. Was told car was available and how long they were open until. I told them I would take a look at it on Monday afternoon. Sounded good I was called the next morning Josh wanted to make sure I was coming and have the car ready for me. I said I will be by in the afternoon sometime. About an hour later I was called by Jon his manager asking if I was still interested. I said yes I just talked to josh an hour ago he apologizes and says see you soon. I spend a couple hours cleaning my trade in and talking to my mechanic to pick his brain and ask if I can bring it by for him to look it over. I get to the dealership at 2pm another salesman Emanuel takes my info and copies my license says he will pull it right up. I wait 5 minutes he has keys to a different Acadia in his hand and tells me that someone had put a deposit on the car I was interested in. I am angered while taking my frustration out on Emanuel another salesman interjects that a deposit was put on the car Sunday night and the financing for the deal was done an hour before I arrived. These jerks were so eager to get me down on Monday morning not knowing that had a deposit on Sunday night? I asked are you sure it's a done deal and not just a deposit? He says the car is being cleaned out back right now. Thanks for wasting my Monday. And I thought it was weird that the Internet price dropped 500 bucks overnight. I chew out the manager Jon knowing he can't do anything for me he takes my name and number and doesn't call back. I speak to Josh an hour later he apologizes I vent all my frustrations on him and I really don't think it was his fault. You figure it out just bad communication between buildings or are they jerking me around trying to sell me a different car. Either way they wasted my time and I will never do business with VW Gallery or any of the 4 or 5 other dealerships associated with them. Expletive deleted

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