Metrix Auto Incorporated

  • 4.9 of 5 stars
12 reviews

31 Chapel St, Northampton, MA 01060, us

(413) 586-5943


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Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Offers loaner cars
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Jul 31, 2005
  • N/A
Larry and Paul are patient, polite and accomodating. If they don't know, they'll say so.
Nov 06, 2011
Nov 06, 2011
Jan 31, 2002
Larry and the mechanics in his shop are terrific. I come from a family of Toyota Camrys (we ALL drive them, circa 1984 to 1997) and Larry et. al have been just wonderful - scrupously truthful, helpful and understanding, even sending my slightly anal mother home when there is nothing wrong with her car, and encouraging my sister AGAINST getting a VW Bus because they're totally unsafe, even though he seems to always be working on them - there's always a bus in his parking lot. We've never had any sort of catostrophic failures (or even slightly catostrophic) on our 'yotas, and never felt like we were paying through the eyesockets, either. Thank you, Larry! BTW, now that the State Hospital is closed, I would consider Metrix to be in a safe location.
Mar 26, 2002
The most thorough auto repair place I've ever dealt with. Always a complete explanation of diagnosis and what options available for repair, in priority order. Larry also always includes information at pick up time on anything else he's found that might need attention in the future. You can budget ahead based on this info. He takes as much time as you need him to to explain problems and solutions. Terrific place,located opposite the spooky old State Hospital, where part of "Cider House Rules" was filmed.
Jun 07, 2006
I feel welcomed when I go there.
Nov 06, 2011
  • N/A
Aug 18, 2009
I have been taking cars here since 1985. They have worked on a VW Rabbit, a Honda Accord, a Nissan Quest and a Nissan Pickup for me. My cars consistently run better and longer than the similar (or identical) cars of friends who take them to other repair shops. They are not always finished when they project, but they have NEVER given a car back unfixed just to get it back in time. And they stand behind their work 100%. Great guys to talk cars with, too.
Nov 06, 2011

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