State Automotive Repair & Maintenance

  • 5.0 of 5 stars
2 reviews

196 Route 1, Newburyport, MA 01950, us

(978) 465-9833

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M-F 7 to 6; Sa 8-3
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Radiator work
Reminds you when routine maintenance is needed
Road tests vehicles when appropriate
Keeps track of your cars repair history for you
We service all makes and models - foreign and domestic. We honor most competitors coupons. We offer a 2 year, or 24,000 mile warranty on most repairs. All loaded timing belt replacements come with a 5 year, or 50,000 mile warranty.
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Apr 05, 2013
  • AudiTalker
Been bringing my car here for a few years now. Early on I went to the dealer while the warranty was in effect. Then I started getting tired of the trek down to the dealer in Peabody. So I performed a search on the web and saw some good things about them. I live in condo, so I asked some of my neighbors about them and I heard two things, their gas is so expensive, and more importantly to me as I was looking for a good mechanic, these guys are great when it comes to taking car of my vehicle. So I scheduled a synthetic oil change with one of their guys. I figured, let's walk before we run. They were nice on the phone when scheduling the appointment. They asked how I had heard about them which I thought was pretty smart and a good sign. I came in on the scheduled day and time and they had me in and out in a timely fashion. No high pressure sales or drama. Really enjoyable experience. I got a thank you card in the mail a couple weeks later and it asked for me to keep them in mind in the future if I needed anything. I thought it was a nice touch as it was hand written and didn't look like one of the generic ones I get from the dealer from time to time. Well that was the beginning and now four years later I'm still going there. They know me by name when I call or walk in. The remember much of the service history off the top of their heads, but they also have unbelievable records that they can call up on a moments notice. A lot has changed since I started coming here - got a dog, then got married and have a couple kids now. We service my Audi (they're keeping it going, so why trade it in), the wife's Honda and our BMW weekend car here and have truly never had a complaint. And as for their gas prices, they've explained it to me a couple times, they don't set the price and they lease the property from a "Big Oil" company. They wish their price was cheaper too.

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Geocoding courtesy of USC Spatial Sciences Institute