J G Service Specialized Saab Repair, Lunenburg MA

3.6 of 5 stars

4 reviews

364 Electric Avenue, Lunenburg, MA 01462, us

(978) 342-6860

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About this shop

Hours
Specialties: Reminds you when routine maintenance is needed
Has ASE certified mechanics
Happily gives binding estimates
Loaners: No
Notes

Score card

They are always honest	4.0/5
They are competent	4.0/5
Their repair price is reasonable	3.5/5
They complete the work in a timely manner	3.5/5
They respond well when they screw something up	3.0/5
They take the time to explain the problems and necessary repairs	4.0/5
They treat male and female customers in the same manner	3.0/5
They are always honest	4.0/5
I would use this mechanic again	3.7/5
I would recommend this mechanic to others	3.7/5
They fix the problem the first time	4.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	N/A

The mechanic John Goguen is well versed in the world of Saabs. His father owned one of the first Saab dealerships in New England, so the cars run through his blood. He not only fixes them, but drives and loves Saabs as well. Being that he specializes in the make, there are not many problems that he has not come across. He takes his time and is a perfectionist. The only challenge is that he is a one man show and it can take some time to get your car scheduled for repairs. His repair bills are most definitely fair and he is not one to gouge just because it is a Saab. You will not be disappointed. Oh, no credit cards....Live within your means and pay by check or cash.

Oct 29, 2014

dithy

This businessmen is a joke. Long story short, I just paid $218 for a battery. What..I know craziness. The owner is arrogant and ignorant and does not do honest work. He should be ashamed of himself.Had it towed to his place to fix and he claims he put in a new battery, I have no paperwork to prove it. Meanwhile it was still not working and I had to tow it to a dealer, who could really fix it. Which they did and I paid for. This joker then took me to court to get his $218 for a battery. I WOULD NEVER recommend him to anyone! Everyone be warned!!!!

Aug 01, 2016

aged

Seasoned Saab mechanics are a disappearing breed - John the owner is a lifelong Saab mechanic and enthusiast. Saabs are not just another car - they are sophisticated and unique in many ways. I have a 2004 Saab with 210K miles and it's still a very reliable, performant, comfortable car FOR ME - I realize all may not like Saabs. I have had John fix many mechanical items and I trust his work, appreciate his approach, and I keep the car largely because I know I have a reliable Saab mechanic nearby. I have been through the Saab dealership experience before - this is a notch above. John has his own parts inventory and really is passionate about Saabs. Johns estimates and service write-ups are very involved with detail to attention. John's business location and used Saab inventory may not suit everyone, but I completely rely on John and trust his work and his advice. I find him to be a fair and reliable business person and technician that I am able to rely on. That's why I still drive and own a Saab - I would not do this on my own nor with an "we do everything" mechanic.

Sep 24, 2020

giannat_171011

Best service ever. John is the expert. I have been doing business with the family since 1972. Absolutely knows Saab inside and out. Have owned six Saabs. Bought my first one from John’s dad in ‘72. Bought one of the first “99” models to be imported here. It was a red 1969 larger body larger than the old “96”Model. I currently own a 2004 9-5 Arc, a 2010 9-3 2.0T convertible, and a 2011 9-5 sedan. Always looking for a Saab because of John being the best. Dithy doesn’t know what they are talking about.

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