Price-Rite Automotive Svc-Sale

  • 2.5 of 5 stars
4 reviews

737 Salem St, Groveland, MA 01834, us

(978) 373-5302


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Does body work
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jun 11, 2002
First of all, let me tell you - I have a real problem with car repair folks who treat a woman who cares about her car like either a shrieking harpy or a moron, and Price-Rite is the first place I have found in the greater Haverhill area that involves me in the process of car repair without being patronizing. I will admit, I am a "can I just stop in" customer, and Mark Knight, the owner, will dutifully tell me to "come on in", and trots out the minute I get there with his oil rag in his hand to listen to the clank or clunk or whirr de jour and tell me if my ancient but well- loved car is about to blow. I can't tell you how much I appreciate his willingness to tell me when something's not worth fixing (the heater core on my tired VW, for example), or when a repair can wait. It takes a sensitive mechanic to tell a grieving woman that her car has finally joined the choir invisible. Service is exceptional since the addition of Kerri at the front desk (another woman who doesn't take any s**t). She recently ordered a different make of tire for me than we had discussed because she had looked into it and the other brand had a much better warranty and roadside assistance. Not only did she care enough to find that out, she knew me well enough to know that the change would be the right thing for me (she remembered that I don't have AAA). I would recommend them to anyone with any make of vehicle. They also do inspections and body work, and are super-nice with cranky people who have just been in accidents. A high quality, flexible shop with a no-nonsense but caring staff.
May 17, 2011
This shop tried to rip me off. I drove to Massachusetts to visit my mother, and I was having a fuel leak prior to leaving and thought it was the gas tank, so I replaced that and the fuel pump (turns out I had the wrong gas cap on the car and it was not allowing pressure to escape and leaking gas out of one of the fuel lines). Anyway, I brought it to them when I got home because the new tank had not fixed the problem. When I went to pick up my car, they told me that I needed a new gas tank and that it would be about 400 dollars. HA, the gas tank was new; they never even looked at the car and gave me a diagnosis anyway. This place is notorious for poor service and dishonesty.
Nov 07, 2011
Dec 29, 2015
  • Meuw34
They gave me an estimate, then when I went to pick up my vehicle it was 300.00 more than the estimate, they never called me to ask or explain, it was just what it was when I went to pick up my vehicle. The original price was eh high but I wanted to go to a local family based business, that's what everyone is on about these days, well never again. I am on a fixed income, I'm disabled and they knew that by my plates on my vehicle, shame on them, I found out they are suppose to call if the charge is 10% more than the estimate. Also make up on the parts is 100% if not more on some, but not less than 50%, the 100% is on large parts too, like 150.00 parts. Save yourself money, go somewhere else. I have lived here over 25 years, just thought I would give them the benefit of the doubt. My son's father is a mechanic, but is also disabled now, he says to me life's lesson.

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