Stein Automotive

  • 3.6 of 5 stars
5 reviews

12200 Shelbyville Rd, Louisville, KY 40243, us

(502) 245-3414

Email: 

Website URL: 

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Hours
 
Specialties
Offers loaner cars
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
4.2/5
They are competent
4.2/5
Their repair price is reasonable
3.6/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.2/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.2/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Jan 18, 2009
Based on the positive comments I found here on Cars.com I took a 2007 Chevrolet Trailblazer I wanted to purchase to Stein Automotive for their opinion. The staff at the front desk were polite and very friendly, explaining all the items they evaluate, how long they would spend looking at the vehicle, and the cost. The car was dropped off at 10am and they called with their positive opinion at noon. Now comfortable with my plan to purchase the vehicle I authorized them to change the oil, and flush the radiator to add new antifreeze. They quoted me the exact cost for the additional services and called by 2pm to report the vehicle was ready. There were no surprises with the final bill and they provided a detailed list of the items they checked. I should mention that when I dropped off the car Stein Automotive offered me a ride home. The customer waiting area was clean and pleasent. When I do have problems with this Trailblazer it is definitely going to Stein Automotive!
Sep 14, 2005
These guys may not be the cheapest in town, but unlike the dealer that isn't cheap either, they can actually fix my car. I don't get the run around, they're glad to see me, they keep my car's info. It's a "you get what you pay for thing." I even get a ride home in a new Beetle.
Feb 17, 2006
THEY ARE GREAT ON OLDER CARS. THEY HAVE DONE A GREAT JOB ON MY 1973, BMW, 2002.
Jul 29, 2007
This shop actually found me! I left work one day to find a postcard under my wiper letting me know that they have certified mechanics that could work on my Mini Cooper, the postcard had several useful (no strings attached) coupons on it as well as all of their contact infomation. I was nervous at first because I've seen the neighborhood the place was in and the cars in their lot so I was scared that they might overcharge me or be kind of stuck up, especially being a woman having your car worked on can sometimes be intimidated. I had an awesome experience there! I didn't feel like I was treated any differently than anyone else that would have walked through the doors and I didn't feel like a newcomer in the shop... the guy at the front counter greeted me and actually talked to me about how I felt about my car before we did any paperwork or anything. I give this place two thumbs up and will def. go back!
Oct 03, 2017
  • Bkh
If you're into half-assed diagnostics and being charged for a promise of more than they actually deliver, Stein is the service shop for you. Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.

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