Paulli's Import Service

  • 4.9 of 5 stars
4 reviews

111 Phelps Ave, Rockford, IL 61108, us

(815) 398-9598


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Jun 30, 1997
Paulli's Import Service has always repaired our cars (Toyota & Volkswagon) in a timely manner and having been a mechanic myself I appreciate when someone does work on our cars that meets my own high standards. In addition, having been in the automobile business myself I really appreciate a business that is run honestly.
Mar 16, 2007
My first experience with Mike and Carl Paulli was in 1987. I was in sales and had to travel 40,000 to 50,000 miles per year in Illinois and Wisconsin. I was tired of being ripped off by the dealers and since I always drove Toyota brand cars, I went there just to talk with them because of recommendations from friends that they were great people and only worked on foreign cars. I was highly impressed with Mike Paulli's attitude during our first meeting and now after using only him for all of my car repairs since 1987, I recommend everyone to him. When I buy a new Toyota, I take it there for all of the required warranty maintenance just in case I ever had to take it to a dealer for warranty work. However, none of my new Toyota's have ever required any repairs until at least a year after the warranty had expired. Although their prices may be higher than others, I assure you that this is one case where you get what you pay for and that is hard to find these days. I would trust them with any problem.
Nov 06, 2011

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