Mike's Auto Service

  • 3.0 of 5 stars
3 reviews

769 N Madison St, Rockford, IL 61107, us

(815) 963-5111


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Specializes in Brakes and Mufflers
Happily gives binding estimates
Specializes in Radiator work
Specializes in Engine Rebuild work
Road tests vehicles when appropriate
Keeps track of your cars repair history for you
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
May 14, 2005
Mar 07, 2002
Just waiting for an oil change can be a pleasure: today, I got to hear Mike and an old guy customer having an in-depth conversation about how much they love to cook and where to get the best parmigiano reggiano in town. All that and a 20-minute oil change and checkup that cost a lot less than the Insta-lubitron joints. Mike and his most excellent staff have been reliable, affordable, and HONEST caretakers of my two little cars over the past ten years. They're good at not making customers feel dumb. And it's a little like taking your pet to a good veterinarian: they know my car personally, and boy, does it enjoy the attention. When I was a kid, this is what I imagined an auto repair shop would be like. It's in the downtown on a crowded little lot. The four-seater waiting area is spotless, but only has magazines that have the word "Auto" in the title. And it smells like grease, so you know there's something going on. Everyone's smart, nice, and busy, and you can tell that old people kind of look forward to car trouble so they can spend a little time there. Mike's Auto is the opposite of a mullet: at Mike's it's party in the front, business in the back.
Jun 03, 2018
  • NJR16
I'm sure this post will be deleted by the owner, but I cannot believe that this business has a 4.5 star review. After calling and speaking with Mike himself after just requesting an update on my van and this is what just transpired; he literally starts yelling at me "I TOLD YOUR HUSBAND AND NOW I'LL REITERATE IT TO YOU MORE SLOWLY..I WILL CALL YOU WHEN IT'S DONE. IS IT DONE? DID HE CALL? NO!! NOW YOU'RE JUST WASTING MY TIME. MY DAY IS FILLED W/ PEOPLE LIKE YOU CALLING AND ASKING DUMB QUESTIONS," or something very similar to that, and that was only half of it. I proceeded to tell him how great his customer service was (i'm being sarcastic) and he told me I can come get my van he's done with it. And hangs up on me. I am in shock any business owner could be so rude to a paying customer who just asked in a pleasant voice what the status of my van was. From the way he was yelling, I'm actually scared to go get my van and will be bringing my husband or father with.

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