Harry's on Rand, Ela IL

3.2 of 5 stars

4 reviews

20125 N Rand Rd, Ela, IL 60074, us

(847) 450-6654

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About this shop

Hours
Specialties: Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners: No
Notes

Score card

They are always honest	4.0/5
They are competent	4.0/5
Their repair price is reasonable	3.7/5
They complete the work in a timely manner	3.8/5
They respond well when they screw something up	3.3/5
They take the time to explain the problems and necessary repairs	4.0/5
They treat male and female customers in the same manner	4.0/5
They are always honest	4.0/5
I would use this mechanic again	1.0/5
I would recommend this mechanic to others	1.0/5
They fix the problem the first time	3.8/5
The shop is located in a safe neighborhood	4.8/5
The hours of operation are convenient for customers	3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	3.0/5

They have always been honest with me. They don't go for the extra charges. ie you go in for brakes and they tell you you are in need of a coolent system. They are ASE certified and are proud of it. They often go back to school to learn more. They are a great bunch of people.

May 15, 2006

These guys are great. From the first time we contacted them, they were very helpful in coordinating appointments, even giving us transportation to home/work since we only have the one vehicle. They fix what can be fixed rather than insisting on a new part when it's not necessary. We've never had a problem getting our car in for repair, usually they are able to take us the same day or the next when I call, depending on the severity of the problem. I genuinely feel that they are concerned about keeping our vehicle safe and reliable for transporting our young children.

Sep 04, 2006

Harry's on Rand is located at 20125 N.Rand Rd. It is north of Lake-Cook Rd. on Rand in unincorporated Lake county.The phone # is 847-358-5266. The owner is Ken Merganthaler. I have taken both my car and my wife's car to Harry's for about 11 years. I first take the cars to Firestone for a cheap oil change and they do an inspection which results in a long list of alleged problems. I then take the cars to Harry's and he tells me which of the alleged problems really needs attention. The last time I took the Toyota to Firestone they said I needed $600 worth of repairs immediately. I went to Harry's and he checked his records and determined that 2 of the suggested Firestone repairs had already been done by him the last time I was in for service. I cannot say enough good things about Harry's and would recommend him to anyone looking for an honest, forthright mechanic.

Oct 10, 2014

SamDiesel

WARNING MY CAR WAS DAMAGED BY KEN. I had been at Harry’s on Rand to get my Altima repaired a few times. I left with what seemed to be good service from good people. In August, the last time I had my car there, I LEFT WITH BAD SERVICE FROM A BAD BUSINESS, OWNED AND OPERATED BY LIARS. I had taken the car to Nissan for an oil change, and found out I needed a new arm bar. I took my Altima to Harry’s on Rand for the new arm bar, and new tires. THE DAY I PICKED THE CAR UP FROM HARRY’S ON RAND THE CAR LEFT WITH A CRACKED ENGINE MOUNT, A DAMAGED HEAD GASKET AND A DAMAGED CATALYTIC CONVERTER. Ken was acting differently and made comments about a lady’s car that had a cracked engine mount he was working on, and told me that we needed to keep an eye on the coolant because it could make the car shake. I had suspicion that something was not right. My car did not seem to be running properly. I decided to take my car back to Nissan to get diagnosed. The engine problems were not there before Ken worked on the car, but they were there right after I picked it up from him. The car was not safe to drive. Ken left me with an unsafe vehicle and more. I gave Ken several opportunities to do the right thing and admit his wrong doing. He did not. I am as sure as I can be that this has happened and is happening to others. I suggest you find another auto mechanic. I hope you find a rightly run one, and I do too. Thank you God for this experience. Love, Sam

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