Motor Works

I took 2001 Hyundai Elantra there on recommendation of friend. They promised they'd have it done by a certain time as I had to take daughter to school event. Time came and went, I called, they said they'd have someone right there to pick us pick. No one came. Had neighbor drive us. As for the repair, it was a transmission issue. They hooked it up to computer and went by codes and about $400 later, still weren't "sure" if what mechanics suggested would fix it. In the end (first time), I paid them $400+ and vowed I wouldn't be back after the poor customer service. Several years later, I had transmission issues again, and trying to avoid the overprice dealership, decided to give Motor Works another chance. Almost exact same things happened customer service wise. Ended up paying for front end work plus "only" several hundred additional for computerized diagnosis and a recommendation for an entire transmission rebuild for "only" an additional $2K, or so. I again had to call at end of day to find out what was going on. The woman at front desk over-promises and under-delivers, consistently, in my experience. I later took it to (my now current) mechanic who I trust completely, who took the time to search service bulletins and found that a leak in exhaust can cause O2 sensor "error" and engine light to go on. He couldn't fix the leak but suggested I take it to local muffler shop to weld in new flex pipe (otherwise, whole new, much more expensive, exhaust system needed), which I did, and which solved the problem. I have never written a bad online review before, but buyer beware with Motor Works. They are way overpriced, don't get it right the first time, and recommended a whole new transmission when it was completely unnecessary -- with horrible customer service, to boot. Still driving same car (with original transmission) years later, and very happy with new mechanic: Barb City Auto.