Nal's Auto Repair

  • 4.7 of 5 stars
25 reviews

1815 W Irving Park Rd, Chicago, IL 60613, us

(773) 525-8600


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jun 16, 2000
Alway they try to avoid unnecessary repair.
Aug 30, 2001
Haven't been there in a few years, but they kept my 79 Chevy Malibu going for a looooong time. Responsive, friendly. least it was then; but trustworthy. And the location is Irving Park Avenue next to the Ravenswood 'el stop.
Jun 20, 2006
My front end started smoking this morning. I called them up and even though they were busy and not sure they'd be able to get to my car, they made room to get it in. They found what was wrong and had the part shipped over and told me it would be about $85 total. When I picked it up the bill was actually $75. I can't remember a time a mechanic told me a price and the bill was less than the quote. And they did this all for me in two hours. Pretty amazing service for them being jam packed. They've got a new customer for life.
Jan 08, 2003
I have to say that this is great shop for several reasons. First, it is a Mom & Pop operation. I don't get the feeling that they are going to screw me over like the grease monkies at Car-X. Second, Al (the owner), walked through the whole diagnosis of my Honda while I was standing with him. He seemed to have the latest computer diagnostic equipment and knowledge of the common troubleshooting issues on Accords. Third, they are located about 100ft from the Irving Park Brown Line stop which makes getting home easy. Finally, Al took care of another unrelated problem (a cam seal oil leak) while he worked on the original problem and didn't charge me for another hour of service. This may sound like an advertisement for Nal's, but I was pretty impressed. One last bit of info is to call ahead because the shop is located on the alley behind Irving Park Rd and if you haven't been to the shop you will never find it driving.
Nov 07, 2011
Nov 07, 2011
Nov 07, 2003
i have been going to Nal's for years and can say that I have always been trated fairly...they do Great Work
Jul 14, 2009
The first few times we went to Nal's they were fantastic. After a while, though, the service headed downhill. They ordered a part for us two months ago and never called, and never returned multiple calls made during business hours. More recently our a/c wasn't working, I left the car with them, called after I hadn't heard anything for a day and a half, and was told that they'd been working on it for an hour (though he couldn't explain what they'd spent that hour doing) and that they had no idea what the problem was, it might take hours more to figure out. And the part we waited for for two months? Turns out they got the wrong one, and we might have to bring the car back yet again. Someone commented above that they're always busy; my feeling is that now they've got my business they couldn't care less about me.
Dec 29, 2004
I went to a mechanic a few days ago to have a new battery installed. Starting shortly after that visit, my first gear (manual transmission) was jerking violently back and forth. Everyone I spoke with told me my transmission was on its last legs. I referred to to find a trustworthy mechanic to look into this potentially costly repair. I found Nals and made an appointment (same-day) and even though I told them I thought I needed to get a new transmission (which would have been more costly than I like to imagine), they traced the problem to an air leak at the intake tube (that was loosened during the battery installation by a different, less competent mechanic) and it just required some tightening up. The mechanic explained the problem to me in detail and charged me $80 for labor. They were very honest and helpful and I will go to them for all future problems.
Jul 22, 2005
Very good at explaining the situation and repair options. They have no problem sending you home if a repair is not necessary or telling you how to fix it over the phone if appropriate.

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