Hopewell Tire & Auto

  • 3.1 of 5 stars
7 reviews

3500 Jefferson Rd, Athens, GA 30607, us

(706) 543-2843

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.9/5
They are competent
3.7/5
Their repair price is reasonable
3.3/5
They complete the work in a timely manner
3.8/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
3.9/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.9/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Nov 06, 2011
Mar 06, 1999
This shop offers specials for their customers at a reduced rate. For instance standard oil, filter, rotation, check all systems etc. for $24.00. They always give a diagnostics of any problems and ask permission before doing work.
Jan 12, 2001
When I moved here in 1977 I was a customer at Tommy's parent's service station. They retired in the early 1990's and Tommy opened his business just after they retired. I bought a new vehicle in 1991 and got in the habit of taking it to the dealer for service and repairs. But last week I just got really overpriced work done at the local Dodge place and exorbitant estimates for further repairs. I called Tommy. He gave an accurate diagnosis, completed the work in a timely manner, and the cost was less than 1/3 of what the Dealer had estimated. I'll resume my patronage of the Hopewell's business in the future. Really honest, dependable, and competent.
May 13, 2005
My daughter is a student at UGA and her car developed a problem. An old beater high mileage Dodge Stratus, but it has been a good car for her student years. I went on CarTalk.com to find someone to send her to, since I'm in another city and can't do it myself (which I usually do and she has gotten used to). Luke took my call, listened to my second hand explanations of what my duaghter had described, and got it fixed. Reasonable price, clear explanations, quick service. And my daughter reports "they were really nice" when she picked it up. For a long distance relationship, I have to give these guys a lot of credit. I'll use them again when the time comes (and with a 135K mile Dodge you know it's gonna come).
Dec 29, 2010
They are honest and professional but prices run a bit high. I used to just get them to do whatever they said the car needed when they inspected it, but I have become more skeptical as those estimates seem to have gone up. Some things are more important than others.
Jul 31, 2014
  • bruce62
GOUGING AND DOES NOT STAND BEHIND THEIR WORK! Took our car in for AC repair. They charged 100.00 diagnostic fee without disclosure and did not apply it to 600.00 repair bill. AC worked fine for 1 day. Took it back and was charged another 100.00 diagnostic fee and was told it would be another 400.00 to fix. Blatant ripoff. This company does not stand behind their work. Use someone else is my advice.
Oct 15, 2021
  • brittleyblount_177693
I would not recommend Hopewell Tire and Auto Repair for ANY mechanical work. They showed the highest level of deceit and the lowest level of professionalism that I've ever experienced. On top of that, their prices are egregious. I was willing to pay more since I was told the repair would only take a day. It actually took 4 days to get back a vehicle that no longer cranks. Any good review posted longer than a year ago was written prior to the current manager, receptionist, and mechanics. Full details are below. I called on Monday morning. I explained to John (the manager) that my vehicle was mildly shaking. I changed the spark plugs and noticed some oil in the wells. I asked if the cause for the shaking/oil leak could be the valve gasket cover. He said I would have to bring it to the shop for a $100 diagnostic test. This did not count towards the repair. I drove the vehicle to the shop with a perfectly cranking engine. The exact comments on the written report were "valve cover needs replacing, plug wire caps are covered in sludge". Valve gasket replacement = $578.03. The part = $50. "Sludge" and replacing brand new spark plugs = $328.15. Thankfully I declined to pay that amount for "sludge". John said it would be ready Tuesday by lunch. No call was made. I called Wednesday. He said it would be ready that morning. False. I called after lunch. He said it was being test driven and would be ready at 2:00. He handed me my key and not a single vehicle issue was mentioned. The vehicle didn't crank. John said the battery just needed to be jumped. False. The battery was perfectly fine. He then claimed it was the "sludge" on the wire caps and told me he never said the problem was fixed. In that case, how was it taken for a test drive? In that case, why hand me my key to drive home? A mechanic named Dmetri looked at the vehicle for 5 minutes and claimed that it was a major engine issue. I asked why such a major issue was not found during the $100 diagnostic test and why their labor rates were so high in the first place. Dmetri had this to say. In regards to the diagnosis, "I don't get to choose which vehicle I work on". This statement implies that the original mechanic should have noticed it. The original mechanic, Kong, saw that the vehicle was no longer cranking. He never came over to look at it and never said a word. In regards to the labor rate, Dmitri said "reasonable prices don't stay in business...which is why I no longer have a business". He then said it could be the coil pack. I reluctantly agreed to let him replace it, given my limited options. I waited 3 hours to make sure it was done. During that time, they lost my key and had to ask me what it looked like. Finally, the coil pack was replaced but my vehicle would still not crank. I said I was going to have it towed back to my house. I had driven it to the shop myself and now it was broken down due their own negligence and incompetence. Before I called my insurance, the owner Luke finally went out to look at the vehicle. It forcefully cranked and the engine was shaking uncontrollably. He believed it was a compression issue and offered to do a compression test. He said it would be done Thursday morning. No phone call, so I called. John said the compression test showed an engine issue. It would have to be taken apart or replaced. I told him that was not going to happen and that I would get the vehicle towed. He simply said okay and hung up. I went to pick up my key. The receptionist and mechanics were all just sitting around in the garage. The receptionist gave me the key. I asked if Luke was there. He wasn't so I asked for his number. She claimed not to have it. I found it and called to see if any resolutions would be offered. He was the only one to actually show any true concern. Still, he did not offer to fix the damage that was done. He explained my options to fix the engine. I said I no longer trusted his mechanics and my engine cranked fine before bringing it there. Ultimately, I had the vehicle towed to my house. Four days later and $800 wasted.

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