Japanese Automotive Professional Service

  • 4.5 of 5 stars
26 reviews

369 Maxwell Rd, Alpharetta, GA 30009, us

(770) 740-0114

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Engine Rebuild work
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.4/5
They are competent
4.2/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
4.4/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.4/5
They are always honest
4.4/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.2/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.6/5
Mar 14, 2010
My first visit was friendly and good. I am to return next week for further work on an oil leak on the power steering. Parts needed to be ordered, and that's why it couldn't be done same day. While I waited, it looked like most of the people coming in for work were repeat customers, which, I guess, is a good thing. The rates SEEM high, but I did not have anything to compare it to. I will this week be calling other shops and ask what they would charge for similar work. Will keep you posted on any further developments.
Feb 24, 2011
Long overdue to write a review for Japanese Auto. I see here they have a great track record over the years, but with no recent reviews I'm happy to provide an update and say they continue to have excellent service. I've taken my Mazda Protege5 to them over a dozen times in the past three years, for everything from a basic oil change to scheduled major service (90K) to some CEL issues (unfortunately common on this car). Have always found them to be: honest, knowledgeable, friendly, accommodating, skilled. The CEL issues - a problem well-documented on the Mazda boards - were something they seemed to take personally, determined to get to the root of the problem (not easy with vague codes like random misfire). I'm fortunate to work very close to their shop, but would be happy to drive a good distance in the future for their level of service (to customer and vehicle). Highly recommended.
Jun 21, 2011
  • N/A
I went over yesterday and told them about the positive feedback that they've received from this website, and they say they pride themselves to be the best in the Southeast. I agree to the fullest. I have been in touch with William, and he's been advising me on how to deal with a complicated third warranty company. Plus, he told me which used cars to stay away from. I recommend these guys to the fullest! P.S. They even helped me do research on Georgia used car laws.
Mar 26, 2012
  • Leah Bikes
I love Japanese Automotive! I take two of my cars there, even a Volvo (which isn't Japanese). They do great work, let you know up front what you might be looking at in terms of repairs and have a few times ended up with the work costing less than the estimate! They are friendly and today they did a complete check on my car to get it ready for vacation and didn't charge me anything. I am kind of a safety freak about my cars and they let me know if something needs to be fixed immediately or if it can wait. They are always respectful and I know they do honest work.
Jul 03, 2008
In particular, Mike Rasmussen (Razz) has worked on an early 240Z, 2 280ZX's (doing long distance diagnostics for my daughter), a 94 Dodge Intrepid, a 2000 Seville STS and 2 350Z's. Razz is the only person I know first hand in the shop. I would leave him a car with the instructions "fix it" without qualms of honesty or fairness.
Nov 02, 2008
  • N/A
My wife took the car in and they treated her fairly. The work to be done was easily understood and they did a good job. That was over a year ago and I am taking it to them again for something new and I am hoping this comment gives me good karma and an easy inexpensive fix but I'm not holding my breath.

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