NEWBERRY ROAD IMPORTS, GAINESVILLE FL

3.4 of 5 stars

2 reviews

7349 WEST NEWBERRY RD., GAINESVILLE, FL 32605, us

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About this shop

Hours
Specialties: Specialities:
Loaners: No
Notes

Score card

They are always honest	3.0/5
They are competent	3.0/5
Their repair price is reasonable	4.0/5
They complete the work in a timely manner	4.0/5
They respond well when they screw something up	3.0/5
They take the time to explain the problems and necessary repairs	3.5/5
They treat male and female customers in the same manner	4.0/5
They are always honest	3.0/5
I would use this mechanic again	3.0/5
I would recommend this mechanic to others	3.0/5
They fix the problem the first time	3.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.5/5

We had been going to this mechanic since he first opened his shop (about 2003). We were very pleased with his work and the prices. However, during the past 2 years his service has changed for the worse. For example, he we could not count on him to do the work in the time promised (or even do the work at all). Once we paid for a transmission flush and later found out it had not been done. Another time he promised to call us when a part arrived for a job before we left on vacation. He never called. We finally gave up on him when he said that replacing the catalytic converter would cost $1,400 but he could deactivate it for $300. I took it to another shop and paid $500 for a new converter (and a 1 year guarantee)!

Dec 21, 2013

Marky Mark

I brought my Honda in for a bad steering wheel vibration at highway speeds The mechanics worked quickly to isolate the problem. They gave me a very fair and HONEST estimate for repair. The repair was quick and efficient. Most places would have charged me a lot of money for unneccessary work. I was very impressed with the owner and his mechanics. They were all friendly genuinely nice people and I have total trust in them. My car is working wonderfully again. I was there at lunch and they invited me to a nice lunch BBQ with the staff. NOW WHO ELSE DOES SOMETHING LIKE THAT! Friendly very nice people who trest thier customers as friends. 10 stars to them.

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