Nucar's Lewes Auto Mall

  • 1.8 of 5 stars
1 reviews

17861 Coastal Hwy, Lewes, DE 19958, us



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Does body work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 23, 2013
  • d88ude
Body Shop: Repairs of damage to 1999 Subaru after struck by deer. Covered by State Farm Collision insurance. Chose the shop because it was in the approved network for State Farm. State Farm stated that this would shorten repair time because the body shop staff could assess the car and write an estimate without involving a State Farm employee. State Farm assured me that this shop was in the network because of the level of quality of their customer service. State Farm Claims representative made an appointment with Lewes Automall for me to drop the car off on 12/6/13. When I dropped the car off at approximately 9 AM on Friday, 12/6/13, the manager of the body shop said he knew nothing about any appointment and, when I called him near closing time on that same day, he had not yet looked at the car and said he would not have an estimate written up until end-of-business on Monday, 12/9/13. That estimate showed a promise date of 12/19/13. On 12/23/13, I was told that the car would not be ready until end-of-business on 12/26/13 or maybe not until 12/27/13. With the Christmas holiday factored in, this translates to four and one-half business days delay in the getting the car back, 5 and one-half days when factoring in an entire business day when the car sat in the parking lot and was not looked at despite the fact that an appointment had been made by the State Farm Claims department. My impression is that this job was not a priority for this shop, since it was an insurance claim job and they were getting paid at a lower negotiated rate than the repair jobs on other vehicles where a customer was paying full retail. I have had a different local shop (not in State Farm's network) do similar work on other vehicles that was excellent quality and that was delivered on time.

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