Murray Brothers Garage

  • 5.0 of 5 stars
10 reviews

19 Bacon Pond Rd, Woodbury, CT 06798, us

(203) 263-4779


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Nov 06, 2011
Dec 04, 1999
I have found them to be completely honest. A few years ago, it was on the fourth trip into the shop (all for different problems with an old, tired car)before they would replace the brakes, because there was always more life left in the old ones and they didn't want to waste my money.
Oct 09, 2006
These guys are absolutely fabulous. They listen to, test out and respond to every reported problem with a straight face ("funny, tinny rattle under the hood" or "strange noise in the back when I make a right turn") and without charge. The one time I had a problem with their service (hey, we all make mistakes), they sent someone out after hours to pick up the car and fix the problem, without charging me -- plus, my next oil change and "tinny rattle under the hood" problem were on the house! Frankly, when I realized there was a problem with the service they had just completed, I was SO RELIEVED that Murray Brothers had done the work, because I knew they would stand behind it 1000%. And they did. The setting is great, with a wonderful porch to sit on and absorb the morning sun -- plus, you have a great view of the turkey vultures visiting the town dump across the road. Other amenities include wireless internet access, which they don't advertise and even a loaner (although it's a pretty beat up one). No stupid TV tuned to the talk shows, either -- I hate those things. We have previously used Parsells in Southbury for our Pontiac, Devan Acura in Norwalk for our Integra GSR (before it got solen while in their possession) and the Subaru dealers in Danbury (Colonial Subaru) and Watertown (County Line Subaru), and none of them holds a candle to Murray Brothers. I would heartily recommend them for any and all vehicles, including foreign cars like my Subaru. Because these guys race and tune their own cars, they have an in-depth knowledge that I have not found in any other garage in the four states I've lived in during my 30 years behind the wheel.
Jul 25, 2005
This shop is willing to work (repeatedly) on hopelessly shot British sportscars. This makes them #1 in our book (in addition to hometown customer service and reasonable prices of course).
Jan 22, 2006
Steve And Andy are great have always helped with all the cars in the family fast emision testing also.
Oct 04, 2004
Your questions cover just about everything. They are a very responsible and dedicated firm. Good coffee while you wait.
Jul 26, 2008
I first started using Murray Brothers on the recommendation of a neighbor. I had always taken my vehicle into the Chevy Dealership where I had purchased it along with an extended warranty, but after having trouble getting the dealership to honor the warranty and having to contact GM Headquarters to get the issues resolved I vowed never to set foot into that dealership again. I began to inquire of others in town as to where they have their vehicles serviced and decided to try Murray Brothers. I have never been disappointed. They are very honest and most accomodating. As a female I feel very comfortable with their diagnosis of my car's problem as they take the time to answer my questions and explain the problem.
Dec 28, 2009
Both my son and I enjoy going to the shop because they seem to have interesting cars in the shop, cool pictures on the wall, and an interesting waiting room.
Feb 26, 2011
  • N/A
This is the only garage where I've felt 100% comfortable as a woman customer. Car dealerships are fine when you're under warranty, but these guys really take the time to know my car and me -- and that kind of caring customer service is invaluable.

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