Rick's Tri-Towne Lube & Repair

  • 5.0 of 5 stars
5 reviews

75 Windsor Ave, Vernon, CT 06066, us

(860) 872-4961


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Dec 14, 2001
I have a 1992 Ford Escort. Last summer it suffered a blown head gasket. The car has 120,000+ miles on it. I brought the car in to Tri-Towne Lube. (Not the first time I have used them). Well, they did some testing and diagnosed the problem pretty much right away. They completed the repair in about two days and at their estimate. I checked around for prices of parts, job completion times, and overall cost for the repair and they were right on target. I have several contacts that know about these things. When I got the car back they told me that it was still running hotter than they wanted to see it and that it could mean the radiator was also bad. They asked me to use it for a few days, keep an eye on the temperature, and bring it back if there were any further problems. They also explained that the head gasket/radiator problem could be a chicken and egg problem I.E. either could have caused the other. Of course I checked this out too and they were right! Also while they had the motor apart they asked me about the timing belt, and water pump since they were in that area anyway. I told them these had been replaced within about the last 18 months. They said fine and that was that. No pressure no hassle. The very same day I got the car back it seemed to be running o.k. Then the temperature gauge began to swing up and down all over the place. I brought the car back. When they saw this they concluded it needed a new temperature sensor (right again). The owner called their parts vendor, got the part, and installed it within 30 minutes. The cost? The retail price of the part NO LABOR! A few days of use proved that we were still running hot, so, I called Tri-Town and they asked me to bring the car in the next day. I brought the car in and they told me they wanted to try to see if they could improve the coolant flow. I went down to check with them later that day and it seemed that the radiator indeed was not working well and did I want them to get another? They quoted me a price with labor to which I agreed and they got that ordered. When I asked what the cost of whatever they had tried to do that day was, the owner gave me a crosseyed look and said, "We are not here to take you for a ride." Pun or no pun intended. The next day they completed the radiator job, they even saved all the new the coolant they had put in after the gasket job and there was no charge for that. I am very well satisfied with these folks. By the way, the shop has changed ownership (I delt with the new owner and had delt with the old one too). I will submit this information in the place you have provided. Thank-You Bill Welch
Jul 25, 2007
They are a very generous community member and are very accomodating. They will work with you until you are satisfied with the repair and are very informative. I have also discovered after the fact times when I have not been charged for labor.
Oct 20, 2009
When we got stranded in CT with an overheating engine we used cartalk.com to find Rick, and he couldn't have been more awesome. Fit us in when he was busy, resolved the problem affordably and quickly (when the radiator needed to be flushed twice he only charged us for once because he knew we were poor college students). He was an awesome guy and I would recommend in an instant.
Dec 28, 2012
My husband and I noticed his car smelled like antifreeze. My husband rented a pressure tester from an auto parts store and we tested his radiator system and found the leak. It was the water pump! Being newly married with two car payments and both of us in school we were terrified that we had to go to a mechanic especially since last winter we had to fix this problem on my previous car and it was not cheap (we spent most of our savings on my old subaru) So being a 30 year listener to this show (i think my parents played it for me instead of bedtime lullubyes) we went on this website and found Rick! He was one of a few mechanics that we called and told our self diagnosed problem to. A few mechanics did not believe that a female could figure this out they talked down to me and were very condescending, others took forever to call back. Rick recognized my car talk groupie status and immediately quoted me a price for a new water pump with and without the price of anti freeze. After discussing this with my husband I called rick back and made an appointment for today also telling him that we had bought quite a bit of anti freeze and he could absolutely use it! We brought the car in at 11 and had it back by 2. He was very honest with the price and even noticed that the radiator cap was not fitting correctly and called to ask if he could replace it ($5 fix, he did not try to charge us way more for it) I was impressed because I know auto shops who have sold me a $7 alternator belt for a $700 alternator. I would absolutely send anyone there and will go back to him again! THANK YOU RICK!

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