P & P Auto Repair Inc

Phil is very good about telling me exactly what is necessary and what is not necessary to fix. He explains the procedure so that I can tell co-workers the specifics and I sound like I know what I'm talking about.

Phil and the guys kept my Subaru running long beyond its prime but when it was time to let it go they said so -- rather emphatically. When I drive by the shop or see them at the donut shop they are always glad to see me, even tho they don't work on my new car (too much computerized crud). They still keep my husband's 20 yer old Corolla running -- while constantly reminding him that its time to give it up. They don't do "check it over and fix everything that's wrong." They respond to symptoms and don't try to invent problems. When I threw my back out they came to the house (granted its only around the corner) and picked up my car and brought it back and let me pay when I was up and around again. My husband has been taking cars to him ever since he's been in business. Now all my friends go there too.

If I aver mover far away, I'll surely miss them.

My car died mysteriously in traffic and them started up about 10 minutes later. The same thing happened a couple weeks later but then it continued dieing and then starting up after waiting a few minutes. I barely got it into P & P Auto Repair's parking lot in the evening when they were closed, and left it overnight with a note in the early bird key drop box asking them to fix it. The next day they called me and said they first checked out the computer error codes and they were okay, and then got the car to start again by moving the wires around to the computer. Apparently there was a loose electrical connection somewhere in a wiring harness. They didn't locate the individual wire that had the problem, but if it happens again at least I'll know what it is and can try jiggling or pushing in the wiring harness plugs to try to fix it. My car hasn't had the problem since then (six months ago). P & P Auto Repair got my car working the next day after I dropped it off at night without an appointment, which was very much appreciated since it is my only car. They charged me 1/2 hour labor.

I've known the guys at P&P for many years. Unless I am traveling or have an active warranty I will always take my car to them. They are masters at their trade, not hacks. In fact, I seen customers take their cars to P&P after some other show has hacked it up and is still didn't run.

I have known and dealt with P&P for at least 20 years. Once my warrany is up on a newly purchased vehicle I would not think of taking it anywhere else! In fact, I have been known to still take it to them while the vehicle was under local warranty; a testament to their competence, integrity and customer satisfaction. I would be so depressed and at a loss as to where to go if they weren't there! A big thanks from one of your loyal customers!

I went to P&P for the first time after reading comments here on Car Talk. I now take my cars to them any time I have a problem. I have found them to be thorough and honest. If something doesn't need fixing they tell me.